LightInTheBoxReviews 13,694

If I could give a zero it would be to great for a scam company from China. Linen shirts were polyester not linen. Return policy is a joke. Beware of all companies from China as it seems if you want to be ripped off just buy something from that country. We as the United States should have something in place to protect the citizens against fraud.

STAY AWAY! FALSE MARKETING! USED CLOTHES WITH SPOTS! NO REFUND!

I ordered a pair of trousers that were marketed as being of beige color. The picture showed them in beige and the fit as regular fit. I received a pair of ugly super-white baggy trousers, in a weird polyester fabric that has the feel of the kind of fabric you would find on the sail of a sailing boat! On top of that I discovered a 4 x 2 inch big yellow spot on the front of the trousers. And all that Light in the Box offers me is a lousy 10% discout on future purchases, instead of refunding me my money back to me. I say no thanks to the 10% discount on future purchases, because there won't be any future purchases from this cheated customer. I would never ever order anything from a company that treats its customers in this disgraceful manner! Stay away from them! They put a pair of used, ugly trousers that do not at all fit the description or the image, without any tags attached ROLLED up in a a careless manner in a pastic bag (not even nicely folded!) and charged me $26 for it. No tags attached to it even. And the big yellow spot is further evidence of that they've sent me a used item. Frankly, if someone would gift me this pair of trousers, I would just throw them in the trash. I wouldn't even consider donating them to a charity. They're just too plain ugly! When offered to click on "accept to keep item and receive 10% discount for future purchases", and rejecting this offer, I was taken to a form in which I was asked to describe why I wanted to return the item, upload a picture of it, and so forth. When clicking on the "submit for review button", nothing happens. It seems to be just a dummy form. There is no way of contacting the company - no phone number and no email. Just a dummy form which takes you nowhere! It wouldn't surprise me if a vast number of all the good reviews here are fake! It's an extremely foolish approach by a business to treat its customers this way. I was planning on purchasing a painting from them for well above $140. But that will of course not happen now. So one could say that I ended up almost $30 poorer because of their dishonesty, but that they lost $130 because of it! Not very smart of them, right?

If you order a nice dress, check the small print. The big print on site touts easy returns. However, A nicer event dress in a Standard size is considered made to order and cannot be returned. This is in much smaller print at the end of the order. "So even the product is in Standard Size, it still belongs to "Made-to-Order" products. ".

I have provided you guys with the tracking number for my package and I have not seen anything about a refund being posted

Business is hard to get a hold of and slow to respond
I had to contact PayPal for a resolution, filled form twice it said processing / took over 15 minutes Doubt they got it
They offered 30 off shirts would be 22
It's on sale for 13
Make sure you want it

I ordered a formal dress for my sons wedding. The dress arrived without consideration or space for the neck. It was cut almost straight across from center of shoulders and the fabric had no give so when you put it on it cut into the throat and bunched the rest of the top area. When I contacted them the best they would do was me paying for shipping back, only with USPS, and with a refund of 64%. Shipping was around $40 so it ended up being less than 50% of the cost.

Update: After posting my review the company reached out and offered me a refund. I wish it wasn't so difficult to get decent customer service but I am glad that they decided to help me in the end.

I've spent more money on alterations than the original price of the products. Beware, the products shown do not match the picture color tones or fabric and it is difficult to try to sort and group various styles like swim shorts, board shorts, beach shorts, etc. Artwork designs are fine.