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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Their items are beautiful, but don't let them for you. I ordered six weeks later still no item, but they tell me undeliverable, for some reason offered me a refund still have not received the refund or the item. Would love to order from them but not when I have to wait 6 to 8 weeks to receive it.
I ordered a short-sleeve t-shirt and a long-sleeve Men's Henley Shirt Tee Graphic Ship Henley Clothing. The long-sleeved shirt was suitable for me in size (L) (183/83), but the sleeves were a little too short for me. For a short-sleeved T-shirt, I estimated that I needed a size XL, but it was perhaps a bit too loose for me, and next I plan to order a size L. But both shirts are very comfortable to wear and time will tell how durable they are and how they hold their color.
I was very pleased that the slacks fit. I am unsure of how to guess the sizes. I check the size info but sometimes the clothes are either too large or too small. These three slacks are just right. Again, thank you for your great products and service.
Very good choice, fantastic quality at incredible prices,
Fast and uncomplicated delivery. They do have
A competent and very helpful customer service.
Bought a replacement watch band for my Apple watch. Same quality and 80% less than I paid at Apple store.
I was impressed by the summery pastel colors and styles. Purchased pant and blouse set, light blue pants and floral top to match. Well the pants are perfect fit but the blouse was too tight in the bust. I wore the pants to a luncheon where we were seated for two hours and my linen pants were not wrinkled. So I will order my items separately in the future and definitely will order another pair of pants. Really amazed with the pricing. Yes I recommend this site.
I have made several purchases on this website at different times, and each time I have been extremely satisfied. The products have consistently been excellent and have matched the requested size perfectly. The shipping has always been fast, and I appreciate the regular email notifications to keep me updated on the status of my orders. Whether I'm buying dresses or shoes, this website has never disappointed me. I highly recommend it, as it has earned my complete trust and satisfaction. 100% recommended!
The website is trustworthy, so is the App. Product quality is your responsibility to read and educate yourself. They all kinds of products in different qualities.
I found light in the box on google and decided to take a chance since the prices were so cheap. I honestly wasn't expecting a lot but was very pleasantly surprised with how fast my order came and the quality of the clothing that I ordered. I've already placed 3 orders since! The prices seem to be cheaper on the app so definitely download and use to order.
A variety of items at a great price. The quality of the items I purchased exceeded my expectations and they were delivered on time.
Thanks!
From the time these items were ordered to the time of arrival-no worries-when they did arrive, it was everything that I could hope for.
These are great looking shirts, nice lightweight material, prefect for warm weather. Good shipping times to Canada
This was my third order and service has been reliable so far. The dress and blouse in this order arrived well packed and in excellent condition. They both fit well and look lovely. Very pleased!
First time ordering from Light In The Box. Love my new golf shirts, a little longer than I like but I made it work. Looking forward to my next order
My new tapestries add flare & fashion to my apartment.
Trying the site for the first time. The quality is better than I thought it would. I like very much.
Understand that everything shipped from this company is coming directly from a cheap warehouse in China. Shipping times and their shipping provider (17track) are horrible. Not recommended.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101412540 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Good product and delivery was fast,thank you design is great
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101440096 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox