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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
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Howdy, I just wanted to let you know I am so pleased with delivery of the order I submitted. It came when I expected it. No problems with the package being damaged. Really enjoy using LITB as my go to shopping outlet.
BUY THROUGH AMAZON INSTEAD! This company makes it impossible to contact an agent, return items, or ask questions.
This seller has so many different mens fashions and I have been impressed by the ones I have purchased. And their prices are reasonable.
Unable to contact anyone to be able to return this item
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101412564 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Ordered shirts for my grandson good quality material great price and grandson just loves them
I hate typing I hate typing I hate typing I hate typing I hate typing I hate typing
I like them, one was a bit small for an XL but overall comfortable and good graphics
Fast delivery. Everything was as pictured.
Would definitely buy again. Thank you.
A really nice dress, light fabric holds it's shape larger print then expected bright colours
Ordered Xlarge which is my size and fit perfect. Delivered on time.
I got exactly what I ordered and shipping was very fast. Thank you
Sizes doesn't much to ones that posted on their website, material quality just terrible, don't waste your money
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101397683 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I really like the style and quality of the shirts. Because I've never bought clothes online before I was very hesitant to start with this one. T took the plunge and am now the proud owner of 12 shirts. I have also bought as gifts. My wife bought 7 tops plus a dress and is also very happy. Downside is the waiting time to receive my purchase. It takes between 3 and 4 weeks. Some of the problem is customs in my country.
I also was stuck with a 35% duty on one order.
All in all still very happy.
I will never ever buy from a company where I can't return something unless I pay hundreds of dollars to return it to China
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
I bought a cotton caftan. Was 100 % polyester. Linen trousers were 5% linen. They refused to give me my money back. This is a scam. Do not EVER buy from them. Eventually got some refund for 2 products that I will never wear.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101397760 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
My wife bought a jump suit that she wasn't happy with and we attempted to return. The company has a complicated process on returns and found out it would cost me 28.00 to return to an address in China! Needless to say we will never do business with them again!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101397826 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
The items I received were the wrong size and the quality was really subpar. The fabric felt weird and smelled really bad. They demanded that in order to return the items I ship them to CHINA. The garbage they sent me has a return address in New Jersey. Why couldn't the return be made there? The return shipping cost $48.00 to China - the total of the items I returned was $103.00. This is how unscrupulous companies discourage customers from returning items. THEY SHOULD BE STOPPED.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101389197 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
First time order on this site took some navigating and difficult moments with technology.
The app is a much easier experience than shopping with a tablet on the site. Best advice from me is to have an idea of what you're looking for first, then browse. So many choices made my decisions difficult and sizing not as accurate.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101412557 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox