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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Satisfaite des produits achetés sauf quelques gagets qui ne fonctionnent pas
So far all has been just perfect no issue and all delivered in a timely manner.
Livraison assez rapide, contenu conforme à la commande et très à mon goût...! Merci
Easy to find what you want, items of quality, and follow-up by company excellent, delivery as scheduled
All other orders were great, I just found that the "linen shirt" was nothing like the look of the photo (I know it's on an athletic model but the material looks nothing like the picture). For the cost I'm still happy with my purchase and everything else was great.
For the most part items are great with some being OK. Shipping is, however, very slow.
The app is clear and easy to navigate. You can find almost anything you need here (and a lot of cool stuff that you just have to have.)
I have bought everything from clothing to kitchen gadgets and everything between. We have been surprised and pleased with all I've ordered. They have good quality products for amazingly low prices, and a quick turnaround and delivery time.
I'm hooked. You'll be to!
Light in the Box has been a fun place to shop and get the PRETTIEST prints for shirts and dresses.
Only bad part is it takes like three weeks to get things.
I ordered several shirts, and after using the sizing chart I was pleased to inform that all the ordered shirts were sized correctly. I have also had several compliments in the shirts, and will order additional ones in the near future
I prefer the linen purchases over the polyester. The zipper on the fanny pack broke on the first use.
I ordered T-Shirts in 5 different colors. Good fit but I always check the size guide as each product seems to be different. I prefer products that aren't polyester, eg. Are cotton or cotton blend
The title says it all. My shipment always arrived by estimated date. The quality was better than expected.
I was concern that with the exceptional low prices that the quality may not be up to standard. The products were all acceptable in both fit and quality. Love the sales.
I have ordered from Light in the Box many times without any trouble. This last time THEY sent me the WRONG top. Then it is very hard to get through to them. They have only a few options, a return, or discounted "coupons" or whatever they call them, where they only give you part of your money. Knowing I'm from Canada, they knew I didn't like what they sent but still did not want to pay to ship it back to them. It's a RIP off, especially when it's their FAULT.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide correct order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
Quality of items are as described and delivery was received as promised
We were very happy with the quality of the products we ordered. Always able to find unique items with LightinTheBox
Clothes are nothing like the ones shown.
Poor qauilty rubbish. Returns made impossible to find. Address for returns i found through paypal. Sent them back to China. Got stuck in customs because $#*!e in a bag would not except them
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
Wrong size of shoes we're sending to me and could not return/refund/exchange. Not physical return mailing address provided. I went on its website, followed instructions, and email them. The answer was: order not found.
So bad experience. Never order from LightinTheBox anymore.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101472123 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101480904 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox