LightInTheBoxReviews 13,694

Lorsque j'ai placé ma commande, ça indiquait que le délai de traitement était de 1 à 4 jours selon les articles, puis le délai de livraison de 4 à 8 jours avec l'envoi Express. Les frais d'expédition Express étaient de 55$ pour une commande de 160$, ce qui est très élevé. Je l'ai quand même pris parce que je voulais à tout prix que la robe que j'avais commandée pour le mariage de mon fils arrive à temps. Mais là commande est arrivée trop tard. Alors j'ai retourné la robe et j'ai encore dû payer des frais d'expédition de 50$. Je ne recommanderai plus de Liteinthebox, à moins qu'il ne fasse l'envoi (et le retour) de commande gratuitement, comme Shein.

Bought some shoes that were far too wide. Trying to return, this is the response I got.

"We're sorry that you want to return the product. Sorry that we don't have the return label, please return it to our Asia warehouse by the cheapest tracking service in the post office. Usually, it costs $10-$40, and it takes 2-4 weeks for delivery. The refund GBP 51 will be issued once we receive it and pass the quality check."

Love this site. We only use this site for all of our clothing needs. The items are unique and quality goods

After a purchase of several items about I was not satisfied due to the fact that there was no description regarding the texture of materials and it was not on my taste, being much more elastic (but I have to mention that the items were perfectly corresponding to the colours and shape posted on the website), I returned the order. It taked a while, and unfortunately there was no meaning to contact the management of the site, unless electronic (but not mail or something), and I could find a connection, through facebook if I remember well, and I have to recognize that, despite that I thought it is a lost cause, and I will never see my refund, they answered promptly and managed to get my refund. They counciled how to do that, and Ana was extremely kind to support all my actions. Thanks for being able to manage the situation

When I ordered a men's pant of size 33, i received the size 36, which is too big. In order to return back I will have to pay more to return the item than its value. Next I ordered 4 polo, all "M" size, out of all 4, one was extra small, which can only fit a child. I was offered $19.31 credit and being a good customer, I was offered a reward of $39.58 to use against my next purchase, which never happened. I fill out the survey and was offered $10.00 and this was taken away. All that just for few dollars, and nothing but lies. I have kept all their e-mails to prove it.

Loving the customers service! The products were exactly as described. Delivery on date brief totally awesome experience. I have ordered more than once and satisfied everytime and more purchase on the board to get... highly recommended

Warning expect poor quality and colours posted on the website didn't match with item i received.You have to pay for shipping to china when you're not satisfied with the colour of one item. I was informed I would receive a partial refund within 3-4 business day. It is over a month and it shows on their site that they have closed the order. Bottom line they don't provide any customer service or satisfaction. So expect that you are throwing your money away.