On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I first experience at LightInTheBox was shopping for bicycle part and accessories. They had wide and diverse selection of these. I was very satisfied with my purchases. As I explored the site I found more and more unique products to buy. I now shop for everything from clothes to household products and electronics at LightInTheBox.
Very well made and durable. Item is better than I expected.
Good service, lovely products, and fine quality Materials fine items I will buy your products again.
I love these socks. I always order extra and give them away. I want everyone to enjoy these socks.
They say when offers are too good to be true they usually are. In my experience the unbelievable prices on some items are in fact true. The shirts and shorts I ordered are of excellent quality and as described. I will buy from here again.
I'm very pleased with light in the box products! Everything I've ordered has been top quality. I plan on ordering my Christmas presents this year from light in the box! I have always been a store shopper but light in the box has changed my mind with the quality of their product I will product I can shop from home and know that light in the box will send great quality products, arrive in a timely manner!
I'm so excited about discovering this website. I have ordered several times golf wear for both myself and my husband. Prices are good and the quality is great. I will continue to shop their products.
LightInTheBox is truly a great shopping experience
There is the greatest selection available to chose from and the quality of the goods is excellent.
Customer service is terrific and shipping is terrific.
Sellers need to describe the material of the pants clearly. Size of the product should be as mentioned in the size chart. And, the sellers should provide more photos of the product.
I have ordered * shirts in the last three months and am very satisfied with the sizes and prints. Easy to order and pay, for no problems. Thank you, Light in The Box,
I bought 3 pairs of shoes and sadly 2 of them didn't fit. This company will not issue a full refund since products are "made to fit". They'll offer partial refund that is not worth it or rewards. Do not spend money here unless you're sure on what you're buying
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101522528 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I ordered items one week ago and it still has not shipped. I planned on using the items for vacation. I ordered from another company the same day, and those items are arriving Wednesday. So I will get my other order delivered before Light in the Box even ships. They make excuse after excuse. They even said my cell phone number was not correct and delaying the order which is complete BS to cover their errors. The products look nice, but the customer service is AS BAD AS IT GETS. If you run into problems like mine, whereby it is going on 8 days and still being processed, I can assure you nothing will be resolved They have not upgraded to a faster shipping, no discount, but only going in circles. It's not September 3rd and expected to get my things in the next few days and they sent me a message 3 x already stating it will be shipped in 48 hours, that elapsed each time and each time they make a new excuse..
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
I purchased 2 items and both were super cheap quality for a price I didn't expect it to be. One of the items arrived damaged. I'm trying to return it and over email customer services keeps making me offers to keep it in exchange for coupons. I just want my money back.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101513054 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I placed an order in July. Upon receing an update on order status, I noticed that the address was wrong. I tried everything to contact the company but was unable to get anything other than, "Wait til it is delivered!".
Finally at the end of August, I was able to finally say, I did not receive my order. I was told that it was delivered and to try and find it myself. I explained the address error and was then told, if I gave the wrong address, which did not happen, Light in the Box was not at fault and this was my problem. I in turn replied, that I have no knowledge of the address that ended up on the order but after checking, it was over 3 hours from where I in fact live. Light in the bax replied that if I paid 50% of original order plus shipping they would resend my items. I will never order from them again and will warn everyone I know, of these malicious attitudes towards customers.
UPDATE:
On September 3,2023 I received a refund along with a request to amend my review. I stated, back to them, that my review stands due to the fact that this action was only prompted from my honest and frustrated review of being a customer.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101513054 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I have a made several purchases from this site. The shipping is overall fast. The more you have in an order the longer it seems to take. The quality of the items all seem to be very good. So far their sizes seem to run a little small. Not a whole size smaller though. I would recommend this site as a good place to shop.
Delivered a second hand product. Clear cheating. Either the company or the shipping agent cheated. Horrible people.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
The shorts I ordered are made from light weight garbage. They offered return to China! These garments are garbage. Returns had to be made to China paid by me. And not to New Jersey where the shorts were shipped from. Beware
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101513299 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Male models make shirts look unbelievable. Upon arrival of my golf polo shirt, soon realized cheap was not talking about the cost but the craftsmanship of the shirt. So cheaply made, stitching was bad, tips of collar two different sizes. Really disappointed, first and last item bought from LightIn the Box.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101513323 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Great watch for a great price! Depending where you are, it can take awhile for you to get it! But it's definitely a great watch to take the beating of every day life.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101530001 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox