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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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The customer service, selection of many items, the rewards and points, l have enjoyed looking through the app, to see the many, many, things offered, not just clothing which is beautifully designed!
Very poor communication to customers. Sent my return and have not received a refund and no response to inquiries about it. Very unsatisfied.
This site is entirely a scam. They will take your money for nothing and lie about it, when you provide proof they ignore the proof and keep your money. If you do manage to get anything from them I promise you it will be garbage
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
Purchased 2 plus size blouses. IMO the sizing chart is very wrong. Too bad. The material and style was great. Just didn't fit properly. They MUST get prepaid returns. Very expensive however, they did give a couple options.
Would I order from them again? Probably not, because of the return policy.
I received my order and the sizes were TOO BIG, GOOD "luck" in trying to be able to return for a credit.Then, I was able to request a credit and have yet to hear from them within the 7 DAYS...and
They just sent me another package with the EXACT items that were in the FIRST order and the "missing" watch! NOT worth the price paid for my items and the shipping is EXPEN$IVE! Beware, just shop with another site. HEADACHE and a pain! Money wasted!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101561694 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Sent my measurements in to Light and received my garment in the time allotted. The pantsuit fit perfectly in length and width. I'm very happy with Light in the Box.
I'v gotting some orders that were the wrong size and other orders that i wasn't totally satisified with and i wish there were larger sizes to choose from but overall i'm okay with proceeding to still order.
Unfortunately, as I am very tall, old and fussy, everything was very neat and prompt…
Two pairs pants were too small at the waist, sweaters too short and too tight in the waist... The bracelet was perfect. Unfortunatly, by now, too many things should be exchanged and returned.I can't afford to lose my money like this…
A bit slow to ship,but correct.All good.Will try to use it as soon as I can.
The sale prices of the shirts I bought was leaving me the question of what kind of quality I would be receiving but I was pleasantly surprised by the look and feel of the products I received. They fit great and people have commented on how nice they look on me. The colors are true and they have washed well. Good bang for the buck in my opinion.
There were no problems. Items came when expected. They are very comfortable. Sizing was correct.
I ordered a t-shirt with a front pocket, received one with a line simulating a pocket. Very obvious on the pictures.
They responded quickly for a return, however, the choices are:
-keep it and we will give you a coupon worth 80% of the value of the t-shirt,
-keep it and we will give you 60% of the value of the t-shirt - picked this option and received 60% of the price, no refund on taxes... no way to know if they will pay the taxes to the government or keep it for themselves (in my case, this meant an extra 15 %),
-send it back for full refund.
They did refund within 48 hrs.
OTHERWISE: good quality material, and good looking product.
Des achats divers et a bon prix, livraison rapide, tous les articles sont de bonnes qualités et plus.
Very satisfied with the delivery and the product and would recommend it to anyone
To my surprise the two items I ordered were custom made and therefore non-refundable. If you are looking for something you might return, make sure your item is not "Made to Order". Customer service worked with me to find an adequate solution, but I wish I knew this information before ordering.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101546581 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Most all items are of quality when dealing with clothing.
Electronics are not very stable and charging cords are very poor quality
Shirt 2xl would not even fit over my head to put on. Customer service. No such thing. Stay away. Not helpful. Disputed the purchase with my card company
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101539212 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
2 orders, 7 items. First order: Both items wrong. Second order 2 items were the wrong size, 2 other items color was way off from picture. Company does not care. And they make returns almost impossible.
Contacted by Megha. Very accommodating. She offered a solution. I accepted. Customer service is responsive and very fair. I have since made another purchase.
Customer service gets 5 stars.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101529984 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Obchod má obrovský výběr dobrých a kvalitních nabídek,v poměru kvalita - cena, super!
Vždy dodrží doručovací čas!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101569521 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox