On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The 1st time I went on your website I thought your products were unique. I am a performer and it's sometimes hard to find stage clothes that fit in size and style. The 2 shirts and the zodiac bracelet were just what I was looking for.
I received some very nice looking Shirts, I have gotten a few compliments from people on the bus, at a store and at a street fair on a couple of these shirts
Everything I have bought has been good quality. Everything has fit great. I have purchased hoodies, dress, pants, costumes and shoes.
Easy purchase fast arrival would buy again and have...Lots of options
Very satisfied with all my purchases so far products are as described. Sizes are true to size.Materials are good quality.
Overall I just reviewed the clothing I received and the next thing, Customer Service gave me a ticket number then contacted me because of my overall experiences. The company will do everything in their power to make sure the customer is satisfied. The clothing is a great value and the material they use is of high quality. The issue I had was the size chart sometimes does not match the clothing size. The company is working there hardest to rectify this problem.
As advertised. Good quality shirt. Sizing is true.
Website is easy to navigate. Size information is helpful in ensuring a good fit. Great communication and tracking process.
I would appreciate more information on the fabric of the items. Great value for the investment.
I ordered several items from this store. Three of the items did not fit and did not look like the photos on the website. Although the website indicates free "7 day return" policy, do not believe this. They first tried to keep me from returning the items until I pointed out their policy on the website. I then returned the items exactly as they told me and after several months, just got the package returned to me saying it was "Refused." Not only did I not get a refund, I also am out the high cost of shipping the package to return the times. I will never buy from this company again and strongly suggest not doing business with them.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101579109 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I've had really good experiences shopping LITB. The products have been mostly good quality and the only issue I've had was clothing that didn't fit. Even then customer service handles it very quickly and processes refunds in a flash. The prices are very competitive as well. Two thumbs up.
With so much to choose from, it's easy to get lost while shopping, it's a great experience, and the prices are incredible
I have purchased 3 items from these folks and only one was satisfactory. I believe but can't verify they use clothing pictures from other manufacturers then make a cheap copy from different material and sell it cheap. I bought what was pictured as a nice pair of cotton men's above the knee shorts. What I got was a pair of polyester baggy men's basketball shorts with the same logo design in it. A cheap knockoff. I also ordered what should have been a nice belt with a clip together buckle. The buckle was so wide it wouldn't fit through the belt loops of any of the pants I owned. How hard is it to make a belt that actually slips through belt loops? Be very careful ordering from these folks as what you get could be very different than what you were hoping for.
I am updating this review and added another star so to be fair their customer service has been excellent. They were very quick to refund my money when I showed them pictures of how the shorts didn't match their pictures and description. They have done the same thing with the belt and refund is on its way. Hopefully they can do a better job on shipping products as described!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101579264 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I discovered L.T. Box,and have made several purchases.ordering is a breeze,super easy to select,navigate site!
There in constant communication with shipping details,through the entire order...I like that!
Great selection,great prices.everything I have purchased has been, of good quality,and specific to the images.
I still use Amazon,but L.I.box, has better prices!
Very satisfied,soooooo glad I discovered this site...
5 *****.
Bobby
East Aurora,N.Y.
Bon service
Livraison rapide
Bonne description des articles
Bonne qualité
I actually have not worn it yet as temps are still pretty warm. I tried it on and it fits perfectly with a little room just in case or shrinkage when washed. Hoping it does not shrink.
Great products for amazing prices! The order surpassed my expectations!
I have bought several products. I have purchased charging cables to outdoor solar lights. I find great value in everything I have purchased so far. It is always worth looking for something that you can use or need.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101579209 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox