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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Livraison rapide et bonne marchandises
Les enfants sont contente
Cool
Lightinthebox is a great place to shop. They have everything I need to buy.
It has been good shopping from your shop,prices are moderate and time of delivery is ok
Very good T-shirt, perfect quality, actually came four days earlier than it should. Definitely I would recommend it for anyone who wants cheap T-shirt.
The three items that I received are so brilliant and beautiful I totally adore these tops very unique and gorgeous they fit perfectly the colours are magnificent thank you again for making such beautiful items
Purchased 4 sets of earrings but they were not listed for children. When i purchased them they appeared to be larger than the actual size. I bought them for me to wear to work but due to small size I gave them to my granddaughter
Customer service resolved the issue I had with my last order. I would order from this site again. They have such cute clothes.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101592305 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
The shipping and duty costs were more than I had anticipated. The one out of stock item did not break down the costs, so it is hard to determine if the refund was adequate or even correct. I was satisfied with the delivery length and how I was apprised of the process.
Products are of excellent quality, fit, and value. Shipped quickly! A+
Great experience even though delivery took so long, about five weeks.
I found this site thru Facebook and decided to give it a try. I was very satisfied with the graphics on the shirts. The shirts are a good fit and I like the feel of them. The only issue I had was one of the shirts was the wrong design (a tiger rather than a panther), but still quality work. The order was delivered on time and was tracked at each step, so I was always aware of where my shipment was. I would definitely recommend this company to anyone looking for shirts. They also have wide variety of other products and I plan to check these out as well to see if they have the same level of quality.
Awful. No customer relations. My item too small and returned. Absolutely no response or acknowledgement. Have lost my money it seems.
Dear Customer,
This is Megha, supervisor of customer service, Lightinthebox.
So sorry to know this. Now you are in a higher department and my main duty is to help you.
Please provide us with the following information:
First and last name, your customer number, order number, telephone number and the e-mail address linked to your LITB Account
As soon as we have received your information, we'd like to assist you to resolve the problem.
Best Regards,
Megha
Customer Service Lightinthebox
It was very good just what you said it would do aver Every time I use it for my floors it does the best work
Lighting The Box is amazing. They offer quality materials with vibrant colors and patterns, in an assortment of sizes. I'm a repeat customer and I plan to continue purchasing from them even more during the holidays.
Gorgeous pants! However. It does not fit even though it says size 42, it's 2 inches smaller and length is very short if I hemmed it. I would like to return it for a refund. Please walk me through how to do so. Thank you
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101586127 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101592299 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox