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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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We have been purchasing from Light-in-the-box for years now; the service is to the highest of standards, but quality control remains a minor issue. For example, the measurements provided in the item description can deviate substantially, the ordered item might not be the received item; but typically the item quality will be good and getting a replacement through CSR is reasonable. Thus, for 5 stars, I would love to see their quality control improve, but I certainly appreciate the direction that this company is headed, and I would order from them again.
My orders were correctly processed, and arrived in a reasonable amount of time. Shipping fees were a little high, but I knew that going in.
Good vacuum cleaner, strong suction, but high noise, excellent service, fast shipping, Thank you!
Dear Madam, Sir. My findings on your website are very good.Very satisfied with the orders over the normal delivery time. Very nice goods A will definitely make another order in the future very satisfied. Thank you and sorry my English is not so good until later best regards.
Van Lommel Jozef, Belgium.A big plus is that you can always follow the packages well.
I have bought many times and always been satisfied with my purchases, good quality, low prices, fast expedition.
Sopi erittäin hyvin vanhan tilalle. Toimitus oli nopeaa ja tehokasta
Ho vestito una signora 5 xl che è rimasta contentissima
Fast shipping great selection of products also sale pricing every so often
He encontrado mucha variedad en modelos y colores. El precio es muy accesible. El servicio al cliente es excelente
He encontrado mucha variedad de ropa, diferentes colores y modelos. Los precios son muy accesibles. La atención al cliente es excelente.
Einfach Super, sehen klasse aus und das Material ist super.
The shoes are so sparkly and pretty and I can't wait to wear them for my wedding next year
Goods always delivered safe and according to the plan, all delivered goods so far filled me with satisfaction, I like returning to ordering via LightIn TheBox time and again :)
Los productos adquiridos son de excelente calidad las tallas son precisas y el tiempo de entrega fue antes de lo ofrecido.
Приобретаю товары от Lighinthebox уже полгода. Хороший товар
I bought two t shirts and had my logo for my company placed on the shirts. They came out great. I loved the color and the placement of the logo. I will order more.
I have order 5 suits from here. They are great high quality make. I have one issue and they had excellent customer service and addressed my concerns very quickly.
Ordered 2 hoodie for my neice and nephew 1 sized for a 7 year old and 1 for 11 to 12 year old the smaller one won't go anywhere near the 7 year old more for a 4 year old and the other one again the size is soooo small you would struggle to get an 8 year old into it absolutely a rip off
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101909148 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox