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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I received so many compliments on all my items I bought from Light In The Box. I look good and I feel good at a reasonable price!
Todas as mercadorias que comprei chegaram dentro do prazo e exatamente do tamanho e cores q comprei
Ich habe schon viele Teile von Light in the Box bestellt und bisher habe ich keine Beanstandungen. Man muss nur auf die Größe achten, dann klappt alles.
Danke an Light in the Box
Liebe Grüße
Chris
It was quite easy to order the products and the descriptions were good. The complete process from the ordering over the payment to the delivery was clear and transparent. Only the delivery took a little bit log, because the national supplier did not inform me about the delivery attempt und did not leave a note about it. This is the reason of the four stars instead of five. Because of the tracking from LightInTheBox I saw, that i could fetch my products from the supplier's station. I like to shop at LightInTheBox!
I really am pleased with my first purchases. I bought 5 sweaters and couldn't be happier. They fit well, and seem to be of quality thread. They are so soft! I hope my future purchases will be as great as this one.
I order two dresses one was to small the other the material is very cheap it doesn't look like the picture. I order a shoe it's way to small I order an eleven I got a nine so here I am stuck with three items that's no use to me
Super leuke kleding voor een lage prijs, altijd weer blij met mijn aankoop
Goede pasvorm
Maat klopt altijd
Fijne stoffen zonder verflucht
Snel verzonden
Nakon nekoliko narudžbi neugodno sam se iznenadio kvalitetom ali su tu grešku vrlo brzo ispravili zbog čega ih moram pohvaliti.
Пазарувам от повее от 6 месеца. Всичко, което съм поръчал е идеално. Благодаря ви.
Всички продукти, които съм поръчал от сайта са много, много добри. Всичко е обяснено и всичко, което съм получил отговаря на това от сайта. Приятно е да се пазарува от Вас.
Препоръчвам на всички да работят с Вас. Препоръчал съм го на всичките си приятели.
Very satisfied with Delivery and the goods we order. Mostly it is perfect in size and quality
Lightinthebox er sjov at handle hos og er der noget man er usikker på kan man stille spørgsmål og de svarer rimeligt hurtigt.
The thing is not to order too much article in same time. That way you ll receive your order sooner.
Jeg er kjempefornøyd med varene jeg har handlet her.
Dejlig kvalitet for små penge lidt lang leveringstid. Men ok at vente på.
BOUGHT A DRESS FOR DAUGHTERS WEDDING, WHEN IT CAME DIDN'T EVEN LOOK LIKE PICTURE,LOOKED HORRIBLE. TRIED TO RETURN FOR IT WASN'T CHEAP, IT WOULD COST ME 40.00 TO 60.00 TO RETURN, AND THEN WAIT 6-8WKS FOR MY MONEY OR GET 50% IN COUPONS TO SPEND OR IF I WANTED MONEY THEN ONLY 30% OF MY MONEY RETURNED. DO NOT BUY FROM THEM AT ALL, SCAM!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101909145 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Caurmērā esmu apmierināts, kaut gan nepaveicās, viena prece bija neliels brāķis, bet otra bija vienu izmēru par lielu, bet visas pārējās bija ideālas un labas.
I don't usually shop on line but I have found light in the box a very efficient way to find things at a very good price. The post speed is very acceptable. I like that you can read other buyers comments to check the quality of items and get advice on sizing.
I order many things for me,for my wife,children everything arriwed ok,i like all,some maybe not real with the measures for us în eu i didnt sent back and i receive rewards from the site... but per totally it's everything ok.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service