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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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First of all, for all the items purchased by me, the pictures were much more beautiful than the items themselves!
Similarly in the pictures everything seems bigger and better quality...
For clothing items, the sizes are at least strange compared to those in Europe (generally meaning smaller for the same size)
On the last purchase, an item arrived broken even though the whole parcel was properly packed...could it have been sent already broken?
I refrain from recommending the site!
Everyone does it at their own risk!
Egyszerű megrendelés és fizetés.Gyors,pontos kiszállítás.
I'm happy with my purchases so far~ the clothes seem to fit well and are made of quality material. The gloves are a little tight in the hands but I learned I'll just order a larger size next time~~the watch I ordered keeps good time and his self winding so I'll never need a battery. …. Delivery speed is average except for the watch. It took way too long ~~over two weeks.
Easy to order and great selection of colors...I have ordered from Light In The Box several times and have been very satisfied each time.
I ordered a pair of boots and they were absolutely gorgeous at a great price!
I was always satisfied, but with this ORDER =ONE of the item not at all, the "jacquet" ordered seemed already worned and a bit dirty
From the variety of products to the shipping, delivery, and quality I would recommend their company.
Hurtig og effektiv ekspedition af bestilling. Hurtig levering og fin kvalitet på varerne. Farverne kan dog divergere lidt fra kataloget.
Returns can be quite a process. You want 50 characters, after saying optional?
It really is big fun shopping here!
Great products!
Great prices!
Fun to return to this site again and again!
I'll keep on doing that!
Products are of fine quality. Prices are good. Large diversity of products.
I love the design and items. I can't find items in stores in my town.
Hello
As I wrote before, I had ordered the item, which I received in two separate packages. My order is ******* in this account *******@abv.bg. I am not satisfied with the quality of the coat I received at all does not correspond to the description. The procedure of returning an item is very cumbersome and it will take me a lot of time effort and money as well. For this reason, I would like you to offer me an option acceptable to 50 or 30 percent of a coupon or voucher for subsequent purchases. Thank you
Easy to use and good quality products. The site is easy to order, and refunds are available, All ages and sexes. Are catered for, especially love the children's clothes. Postage is more or less to any country, and not over the top like many other companies.I have no hesitation in recommending Light in the box to anyone.
Vše v pořádku a snaží se vyjít vstříc. Jsem spokojena. Jen poštovné ve srovnání s jinými servry by mohlo být levnější.
Merci de la qualité et surtout pour les tailles qui sont correct car lorsque l'on commandes sur d'autre site taille trop grande ou petite chez vous les commandes sont parfaite merci encore puis vous avez des motifs de dingues même pour grande taille
Placed order 2 days ago haven't received it yet can't review products I don't have.
We apologize for any inconvenience caused. Please let us know if you've found any aspects of your order less than satisfactory.
There should be no reason for concern, after selling goods online for over 15 years, we've learned it's always best to take the customer's side.
No matter the issue, we always go the extra mile in finding ways to resolve!
Most of the time, the items bought are great, other times not so great, but, I find something to use them for, or give as a gift. I do however enjoy shopping on this site.
We are happy with it, quick delivery. Price I can't find it for a beter price. I used in my bathroom with
20 leds, it is beautyfull
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101915531 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox