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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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J'ai reçu mes 3 morceaux comme prévus, merci. Vraiment satisfait de mes 3 choix.
I am very satisfied with the young girl's purses I received. I found them to be of high quality and good value. They are to be used as Christmas gifts, and expect the young ladies to be delighted.
Ive order two items they bith came as described in material but one of them was missing the logo that was supposed to be on it
Je suis entièrement satisfaite. Chaque fois que j'ai commandé, j'ai apprécié mes achats. Un excellent service et tout arrive en temps tel qu'on nous le mentionne. Merci!
Super products and I'm always pleased with the service
It was easy to order items from them. Some items do not look tike the picture. The quality and prices are good. The shower caps were small baby size. Some clothes run small. Prices are good over all.
One light worked great. The other one only half the LEDs worked (you can't replace the bulbs). When I inquired about a replacement, the offered me 40% of the purchase price. REALLY?!?! I pay over 200, you give me back about 100 but I still need a new light?!?!?
It's mostly good but sometimes things get broken in shipping and also things are very small.an xl in pants is only a small or medium in earnest. Other things are delightful however.also very hard to use coupons
Shopping experience was easy. The items arrived at a reasonable time. The cloths are unique and very nice. One suggestion is LightInTheBox should push their suppliers to have better quality control especially when it comes to sizing cloths for North American market.
I was referred to Light in the box by my brother. After being ripped off on so many websites, this site has so many products to choose from in any area that is of interest to me or my family. The tracking part of the app has also made shopping with them so much safer
Usually winter wear shoes are bulky and difficult to walk in.
These winter boots are light but warm.
Light enough to move in not bulky.
Your feet are warm yet you can move easily in them
Great winter shoes
The products with Light In The Box are wonderfully unique and one of a kind.
The shirts imparticular are distinctive and flattering.
Prices are very reasonable great value.
All my purchases has been good to one bad and i think it could get better.
Prices are ok - I think on some orders should be free shipping and faster delivery
Times if all possible.
This is just fraud from a company that first refused to answer my emails then only did a delay on trying to waste enough of my time so they could get away with stealing the customers money. This product was falsely advertised. Then they refused to return my money. They have no customer service. And I have spent 2.5 months trying to receive a refund and to return their product. They are the worst company I have ever purchase a product from.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101915508 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I have shopped Light in The box several times and have yet to be disappointed from pricing. To shipping, it always an enjoyable experience.
All of the products I have received from LIB have been excellent quality and very competitive prices. I continue purchasing from them and will in the future.
Is so nice to buy something, pull on my body, a lot of people be jealous and im so happy!
Thank a lot to LightInTheBox!
I ordered a dress for a wedding guest. It did not look at all like the picture on the site. I tired to return it but was told via their site all sizes are made to that size making it a custom fit which can not be returned. I will not be buying anything else from "Light in the box"
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101915517 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101936242 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox