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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I enjoy a selection of track suits, swim suits, running gear etc hat I ordered from LightInTheBox.
The quality and the design are fine.
Very Happy with my purchases and got to me faster than I expected. Excellent.
I tried on the shirts as soon as I got them in the mail. It fits perfectly! Now I can be very festive for the Christmas season showing my shirts off at the Elementary School!
Thank you!
Quick delivery, product as described, very happy! Would do business with seller again.
Sometimes the quality of the material is not too good.
You just deal with it. Also I ordered a jacket but the one that came wasn't have buttons on the sleeve as in the picture and the fabric was very poor, different from the picture.
I have two orders that have not delivered and they were ordered well over 4 weeks ago (Garage Banner & String Lights). I've received a couple emails that tell me they're in transit, however when you click the tracking link it freezes. Very frustrating to say the least.
Great prices on some items, but shipping charges ruin the savings.
Always pleased with the quality of purchases and the quick delivery.
The sweater was much thinner than what it appeared in the photo and the pants don't look like the photo either, not even close to denim looking.
I am impressed with the items I have chosen. I have ordered 6 different bundles of clothing and footwear. I have a whole new wardrobe and saved 75% what I would have paided from name brand. I get compliments all the time for my clothing.
3 shirt and jackets products were delivered to States in short order.
I should have remembered that Chinese sizes are smaller than US sizes. Beautiful sparkle jacket was too small and tore inner lining when I tried it on. Sparkles constantly catch thread elsewhere on the jacket and tear loose. Fine print in guarantee negated a refund, No returns, only a slight refund I am still waiting on. Faux leather shirt is great - stretchy and sexy. Slightly small but wearable. Long jacket had faded colors and needs ironing- wrinkles easily. Last time I buy from Light Box or any Chinese company. If you want exchanges or refunds, stick to Amazon.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101952969 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Clothes are sent in a small bag.
All clothing
Even if it is a formal dress
Tell will not accept returns and will give you a hard time if they send damage goods
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101944141 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Items arrived in a timely manor BUT I am very disappointed in the quality and construction of the two tops that I purchased. They have applied a small credit on my account BUT I have to make another purchase in order to use it. A credit back to my PayPal would have been better OR if they just sent me a return slip at their expense would have been even better
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101944860 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Good service. Good product
Arrived on time.
Exactly what we ordered.
No problems
Any half decent review about this Company must have been paid for. I paid £101.74 for 5 items of clothing and they were all shockingly bad. Nothing looked like the lovely clothing shown in the website and all five garments were very poor quality nylon. I never buy expensive clothing however this was by far the worst quality clothing I have ever seen. I wouldn't even give it to a charity shop. One item damaged and none of the items worth anywhere near what they cost. The whole lot went back which cost me around £17 (on top of the postage I had to pay to get them delivered). I reckon my five items cost no more than £5 in material and to produce. To add insult to injury the parcel got lost in the post so I am considerable amount of money down after this retailer advised me to return the items. Worst online experience ever!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101936230 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
When I wear the polo shirt, it seem that I became a lion. I appreciate a lot.
I am changing my review from a 2/3 Star to a 4/5 Star because the Supervisor of customer service, 'Megha' went out of their way to make sure that my concerns were taken care of. I feel much better now about being a customer of LITB and I have already received another 4 garment order with no issues. I feel good about buying from LITB knowing that they are making a concerted effort to run a quality business.
They are representing China.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101936238 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I have bought already many products, they are not expensive, usefull and still Quality products.
The products are so quick delivered, that it is for me the same as go to the shop by myself.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101952932 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox