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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I ordered several dresses. I didn't like them as they did not look good on me. I've been trying to return them for three months. I was given an address and posted them off at my expense. DPD keep emailing me that the address and phone number is wrong.
No one from lightinthebox is responding to any of my emails.
I am still waiting for a refund of £350!
Bonjour
Je suis satisfait du service rendu par LightlnTheBox
Le service client est toujours a l'écoute pour trouver une solution aux différent problème que nous pouvons rencontrer par rapport a une commande Henri
Lightinthebox is uitgebreid en bied comfort voor iedereen wat wils.zowel voor thuis binnen als buiten,voor conge, jongeren en oudere mensen,dieren etc. Handige app die iedereen duidelijk en gemakkelijk naar je zoekterm brengt.bestellingen worden met zorg geleverd.ook goed dat er kledij is voor grote enof struise mensen bestaan,doch hopelijk in de toekomst nog meer grote maten in variatie van kledij en schoeisel aub.ik heb mijn winkel hier gevonden kwa kwaliteit en betaalbaar voor de mensen die het minder breed hebben.bedankt en doe zo verder.en heel belangrijk,aan alle mensen die via en voor lightinthebox werken een dikke verdiende schouderklopje.tot de volgende keer.mvg carlos
Kleur beetje helderder dan op website.
Levertijd was binnen tijdvenster dat gemeld was bij bestelling.
Enige enigszins negatief puntje. Pakket is door leveringsbedrijf in hal van appartementsgebouw gelegd zonder te bellen.
Mon article préféré arrivé tâché en 3 endroits et on ne me rembourse pas mais je dois dépenser de l'argent en plus!
Cher client,
Voici Megha, superviseure du service client, Lightinthebox.
Nous nous excusons sincèrement pour ce qui s'est passé. Nous vous honorons en tant que notre précieux client et nous espérons sincèrement que vous pourrez vivre une expérience de magasinage exceptionnelle ici.
Afin de résoudre votre problème, pourriez-vous s'il vous plaît fournir votre adresse e-mail utilisée dans l'achat et votre numéro de commande, afin que nous puissions cibler une solution dans les plus brefs délais?
Sincèrement
Megha
Service client
This was the second time I used this website Shopping on the website is easy. There is a W-I-D-E selection for themed parties. I was really surprised by the quality of the dress I selected. Price was fair. Delivery was timely and communication from the company from order to delivery was also great.
Jeg har købt rigtigt meget specielt dametøj og for det meste er farver flotte men der er meget forskel på tykkelse af stoffet. Jeg er ca 90 procent tilfreds
Det bringer stor glæde hos mig hvergang jeg modtager et produkt som jeg har bestilt hos jer! :). ..
Jeg modtog det jeg købte lige efter planen! Det oplever jeg heldigvis hvergang at jeg bestiller noget fra dette gode firma.
I ordered some earrings and am very pleased with the quality. I have told some of my friends about your website.
The shipment and delivery were timely. The products are of very nice quality.
The jacket I ordered was exactly what I expected, great quality and is conform the description. One advice, order one size bigger then you normally have, I have L but its better to order XL, I noticed this in the many products I orderen by Lightinthebox. I recommend this site to everyone, male and female.
This order contained two items, which gave me very different experiences. One was a pair of lightweight striped coveralls. A seam split the moment I put them on. I sewed it up, and another one immediately split. The material frayed too easily to hold a seam. I've had many orders from LightIntheBox, and this was the only one that was a problem.
The other item was a classic blue coverall. They fit perfectly, and the fabric was good quality. No complaints there at all. I actually ordered another pair.
Esperienza ottima nell'acquisto dei prodotti.
Esperienza pessima se incappi in errori di misure, taglie, numeri di scarpe. Le foto proposte ed il prodotto che ti arriva sono lontane anni luce
The have a good product for the money! I have not had any issues with anything I have bought. The keep you up to date on the shipping also.
Really good i have received the article in time.really beautiful
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101952797 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox