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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Der går aldrig lang tid før man får sine vare.
Og det er i pæn stand. Ku godt være i bedre kvalitet men det ok til den pris
Delivery on time and good variety of products. Tracking on deliveries helps. Products are of good quality.
I have ordered multiple times with Lightinthebox. Initially it was a little difficult to reach customer service. However, once I reached them I was able to resolve my issue quickly with the last order and was satisfied with the service. Overall I like the products for the cheap prices.
Despite saying you can return for any reason within 7 days, that has not been my experience.
No return at all has been my experience.
Unfortunate.
True to size, beautiful color and very good material. I am really happy with this purchase.
My purchase with Light in the Box is one of the worst Internet shopping experiences that I have ever had, and I have been making purchases on the Internet for decades.
My terrible experience with this company started in June of 2023 when I ordered a pair of sandals from them. I diligently followed the instructions on their site to measure my feet. After a long delay, the sandals arrived and they were too large. Either the instructions on the web site were incorrect or the sandals were not made according to their prescribed sizing.
I immediately contacted the company about the problem. They were truly uncooperative and initially resisted any attempt to exchange the sandals. They offered me partial credits for future purchases instead. Finally, after a lot of back and forth, they agreed to make an exchange if I would return the sandals in their original packing with tracking delivery but not using DHL or FedEx. I also had to send a photo of my feet with a ruler indicating my foot size. They agreed that they would send me a pair one size smaller and refund the shipping costs to me upon their receipt of the sandals in the required condition.
I sent the sandals utilizing Canada post with tracking at a significant cost. Canada post shipping charges are significantly higher than DHL or FedEx. They arrived in Chinese customs awaiting pickup by Light in the Box. Finally after weeks of waiting, Light in the Box agreed to send me sandals a size smaller. BUT THEY REFUSED TO REIMBURSE the shipping costs as they had previously agreed. Instead they offered me a credit for half of the shipping costs with a short expiry date, as if I would ever purchase anything from them again.
I received the new sandals and one shoe is slightly smaller than the other. I assume that they were rejects. I have never had problems with my feet sizes previously.
The treatment that I received from this company is a sharp contrast to companies like Amazon and other north american retailers. This process took approximately 5 months! Not only is Light in the Box uncooperative in making exchanges but they do not follow through on their promises. They definitely cannot be trusted.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
I ordered high heels and boots. Both were exactly as described.
Easy to buy like lightinthebox a lot recommended it
My orders are always processed and delivered in a timely manner. The quality of the products I have ordered is very high, and I have never had the need to return anything. I find the selection wide and sometimes it is hard to decide what to buy. Keep up the good work!
Extremely a poor and unsatisfactory Return Policy…Despite paying for the "Gold" membership… when I needed to do a simple return, I had multiple back and forth with a rep that was EXTREMELY both confusing & convoluted… not to mention I had to pay OVER $50 out of pocket to do what should've been a simple return within the US.
And I don't Not wish to do business with Light In The Box ever again I'll be canceling my membership as soon as my refund is issued and will be advising my 8000 YouTube and Podcast followers not to use this service. When there are much better ones that offer free shipping AND free return's. (Amazon, TEMU, SHEIN)
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
Bought a pair of pants and it wasnt complicated. I would buy again
I have ordered several article for my bike and am quite satisfied with the quality and the shipping time.
Thank you for your positive feedback and we're thrilled to hear you're satisfied with the quality and delivery time of your bike accessories! We're sorry to see the 1-star rating and would love to understand how we can turn this excellent experience into a 5-star one. Your satisfaction is our priority, and we're here to address any concerns you might have. Please feel free to reach out to us directly so we can ensure your complete satisfaction.
Beautiful jacket, good deal. BUT...be prepared to receive advertising emails forever.
Jeg er meget tilfreds med, mine handler hos LightInTheBox, Jeg kunne ønske mig, at de mail jeg får fra dem er på dansk, så jeg ikke skal have hjælp, når jeg skal henvende mig med reklamationer. De få gange det er sket, har ellers være gode oplevelser.
The goods was high quality as expected however the deliver took long time, I like the price and the quality in general.
I've been very pleased with every aspect of my interaction with Light In The Box. Items are as described, and delivery has been prompt, and right to my door.
Good prices that no one can beat, good products in every categorie, top Services, from shipping to deliveries globally.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101952659 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox