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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I'm referring to the moon night lamp. It looked much bigger on the website and the details are way of.(probably because it's so small) Feels really cheap. The light it gives is nice though.
I saw that your size chart is in U.S. sizes so I thought since my order is coming from CHINA that I'd need a bigger size than U.S. or Canada. Boy was I wrong! Since Chinese people are much smaller than us Canadians/Americans.
I have to "return" one top as it's miles 'too long' and 'too wide". I didn't know that it was sooo difficult to return items. They require pictures taken of the items to prove to them the item was 'too big'. Also, we are to take our measurements and compare them to the item's measurements that we ordered.
It took 11 days to get my order including 3 to get from my city's warehouse.
Although I really like the looks of your clothes I'll have to be careful in the future what sizes I order. But I'm finding your clothing is 'quite expensive'.
Shelly Derbowka
Bought a shirt for $12.00 and thought I would return it. Found out it would cost at least $10.00. Other shopping sites have free shipping and returns.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102046946 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Fast and clear service and customer office responds
For these last few months,how I buy from You I am satisfied with your product,quality and it arrives on time.
Sometimes the postage is a bit expensive,but what can we do You far away.
For now everything is 100% OK Thanks again.
Branko - Toronto
Ordering was easy, and the quality was very good. I would recommend purchasing from this company, and I will be reordering.
Tje website was user friendly and there was a large selection of items to choose from.
I had a pop up from this company and found an item I thought my wife would like. I checked for the same item on Amazon and it was almost half the cost and no shipping cost (shipping was $23 with Light in the Box!). Highly recommend comparison shopping
Hi, Thank you for providing this feedback.
We regret learning that the shipping fees were high.
Typically, customers praise us for the multitude of shipping options we offer at a fair price.
The total shipping cost only make up a fraction of the order value when choosing items, such as clothing, accessories or electronic goods.
In addition, the amount of shipping fees is supposed to gradually decrease when making a large order.
Please feel free reaching out to our customer service, we will gladly give tips to help reduce the shipping fees!
Sent an e-mail regarding a product a few days ago, still no reply, very poor service for a very good customer
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102046960 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Showed up when expected and correct items true to size. Quality ok but you get what you pay for
Satisfy with the customer service and quality of clothes
Zakupy na LightInTheBox robiłem już wielokrotnie. Zawsze byłem zadowolony. Opis i zamieszczone opinie o produkcie pomagały dokonać mi właściwego wyboru. Sugestie również były świetne. Podpowiedzi dostarczały wielu pomysłów na zmiany w domu i w szafie. Jakość produktów również była satysfakcjonująca. Akcje cenowe nie dość, że kusiły, to pozwalały kupić bardzo wartościowe produkty za dobrą cenę. Z LightInTheBox nie można się nudzić ani zawieźć.
Tutto come da descrizione. Vestiti perfetti per la festa a tema Anni 20
I love this website of LITB. The only thing is their sizes runs bigger. 4X like a 2X. Great prices, material, quality and color choices.
So far everything I have ordered has arrived in a timely manner and the products have been a good quality. Even the clothes were nice and true to size.
Ich bin schon länger Kunde bei Lightin the Box und mit jeder Lieferung sehr zufrieden,
Diese Firma ist wirklich aufgrund ihrer günstigen Preise bei hoher Qualität sehr zu empfehlen.
Placing the order was quick and easy. Great that the prices were in Canadian funds, so no surprises. Quick delivery
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service