LightInTheBox

I fell in love with this dress and am hard to fit. On the picture it looks like a light gray shell under the lace and it is bright white and looks like a bra. The dress fit perfectly (custom) but the length is wrong and was measured properly and is well above me ankles. I registered my complaint and they told me that they will not take it back. Pictures show that measured correctly and how short the dress is. I will not order from them again. I have other dresses that are in route that are standard sizes and I hope that I do not have a problem returning them...

I have a lot to say about this company. Ordered dresses from them, they came completely different. They told me to pay the shipping fee which was R1559. 58 to send it back and then I don't have to wait 2 to 8 weeks I can send through a pic as proof that I've sent the stuff back. I spoke to Rebecca and she said once I do this I'll be refunded. Now they don't want to pay me for a mistake they made that cost me my whole business and clients trust. I spoke to Vanessa who doesn't check the proof I've sent her and the fact that I took screenshots from their site to prove we had an agreement. I've had to use money I don't have to send back stuff that was a quality issue so they responsible for shipping. I've had enough nw, with over 20 tickets logged I speak to different people all the time and they said they were sending it to financial dept and would get back to me. Rubbish, all delay tactics. I want my money back and I'm not waiting 8 weeks

Lightinthebox.com so called 'responded to my complaint on your site?! They wrote a reply but I cannot access the customer service. They DO NOT return my request for a new password... Although I HAD a password! There is no access to respond to their latest answer from SiteJabber. Something needs to be done to this site.

I ordered some products from this company. Both were too small. One of them was a wrap around skirt, one size fits all. It barely would have wrapped around a leg. I am not large, a size six in fact so clearly this would not fit everyone. Their return policy is ridiculous. You have to send them a picture of what the problem is. So I was suppose to send a selfie of me with this skirt covering half on my lower body. The other product a blouse was also too small. I could barely get it over my head. I certainly do not want to send pictures of myself China either. Not a good idea for privacy purposes.

Light in the box site is fraud site where they didnt mention there customer service number or any email or any contact details where customer can log there complains.
We had order no ************** order date 25 June 17 got cancelled due to unavailability of stock. And after 10 to 12 days also money didnt get refunded. We are going to wait till more 10 days and logging case in cyber crime. Kindly contact *******154 for more details.

This is a scamming company and sends you knock offs made and sent from China. The product I got was nothing like the picture or the description and has a fake logo on it. It took forever to get here and then it was a total joke. Don't waste your money.

First time Buyer from this company and the shirts literally do not match with what is shown on their website. Colors and fabric do not match to the pictures online. I tried to return my items and I have to ship them back to Jiaxing,China to a person/company named TianGuiChuan. I received the Order from New Jersey. This is a rip off. Why can't I just send this pack to their Warehouse in New Jersey? Buyer Beware!

I ordered an Ivory wedding dress and received White. I have been having a very hard time with getting what I actually ordered or my money back. Customer service wants to give me only a percent of what I paid for the dress. The dress did not have any size tags on it and is not to the size of their chart, I ordered a size 12 which was supposed to be a 38" bust line, I wear a 36" bra and I could not get the dress zipped up. L will be disputing this sale via my credit card. Now I need to find a dress in time for my wedding. Very Unhappy Customer!

I was contacted and told they may not be able to fill my order. I was told if I didn't want to wait they would refund my money now or I could wait and see if they got their shipment in. They also offered 20% off of my bill for the inconcvenience either way. The following week I received a notice that they had my items and had shipped them. I'm very impressed they kept me in the loop when they realized they may not be able to fulfill my order. Other companies wait for you to contact them to see where your order is then they start working on it. If it's something you needed you've lost a lot of time waiting for an order they know isn't coming.

There have been other occasions when I was contacted about my orders and given updates
They seem to value their customers.