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I made a purchase from lightinthebox and was promised 2-3 days delivery, 30 days later! Still no product... i contacted customer care! No reply. They use a ticket system as stalling tactic hoping you get fed up. Their refund policy says you can only apply for a refund within 24 hrs of payment! Tactic again because in most cases you wouldnt know you have a problem in 24 hrs!
Julian L.'s review of LightInTheBox earned 3 Very Helpful votes
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Je suis en colère de ne pouvoir avoir un bon de retour pour vous renvoyer les vêtements cyclistes...
But, I ordered a size that was too small. I'm disappointed in myself for not measuring correctly.
Dear customer, this is Customer Service Supervisor Rebecca from Lightinthebox, I would like to help. Can you please advice me your order number and details of your problems, so I can check and solve problems in timely manner? Thank you for your understanding in advance.
This is Customer Service Supervisor from Lightinthebox. I am glad to help. After review your case, i had conducted ticketId=16061095 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.