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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Ich bin schon länger Kunde bei Lightin the Box und mit jeder Lieferung sehr zufrieden,
Diese Firma ist wirklich aufgrund ihrer günstigen Preise bei hoher Qualität sehr zu empfehlen.
Placing the order was quick and easy. Great that the prices were in Canadian funds, so no surprises. Quick delivery
Ordered the items and received them quickly. All items were just as pictured and excellent in person. Have enjoyed all the products from LITB! Will order lots more in future.
I like the boots I ordered. They are special occasion wear - or costume wear - not for every day - and they will hold up I think for occasional wear. They look very nice and were exactly as pictured on the site. There were no delays in shipping and I got the item within 10 business days from order date.
Très bonne qualité, délai de livraison raisonnable et surtout firme très sérieuse (remboursement dans les deux jours en cas de rupture de stock ou annulation de la commande)
Désormais je ne m'habille plus que via leur site et je le recommande fortement à ceux qui veulent être chic sans payer trop cher.
Exactly as described and order fulfilled quickly. Light in the box has a great variety of products. I recommend this vendor
Products are not readily available locally and are quite unique! Delivery was very good and they use a service which do deliver to us with out having to travel to a sight to get the products.
Although I love your designs overall I do not like the feel of the fabric used to construct the items and I am disappointed in your phrase of calling things a sweatshirt that to me means it should be a heavier quality material with fleece or flannel in it to provide warmth I don't expect to get the same material that you used to create the t shirts
I have ordered several items and love many, especially the tees and the original designs. However, when you get other items, some of the material is very thin, the item doesn't look anything like the photo, and the sizes are not consistant. It is had to return items. Of course shipping time can be a long time, too, but should be expected, due to the location of the business. If you like the item, prices are reasonable, but shipping costs high
We enjoyed all the products in our order and pleased with everything. Thank You.
This is our third order with light in the box and we are pleased with the order and delivery. We are going to order again soon.
The amount of solicitation that I get everyday from light in the box is horrible,,, in the neighborhood of 20 to 30 text emails a day that's ridiculous trying to sell me things when I can't even get my stuff delivered to it that I purchased
Super great pricing….
Super great fit, with great patterns and decent materials.
Awesome experience, fast shipping and I will order again. It will be my 3rd time.
I have bought switchearts. Worst quality. The material, the odor of the items were disgusting Never trust this site
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102030629 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Only received a confirmation of purchase email followed by a shipment sent email with a fake tracking order.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102030631 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Bonne expérience la livraison excellente.
Pour ce qui est des grandeurs faudrait revoir les mesures du Canada parce que celle ci diffèrent de bcp
I will never order it from LightInTheBox again. I ordered two shirts sweatshirts actually and they were $19 a piece that's not bad $38...but the total cost with shipping was $62.44! I should never have agreed to that but I just clicked through and clicked accept without looking at the fact that the shipping was almost as much as the price of two shirts. So beware - pay attention to the postage from this company it's utterly ridiculous! Go to Amazon instead where costs are clearly shown and you can usually get free shipping
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102030676 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
My package came on time, the ornaments were cute However
I was disappointed they were flat. I thought they were 3d. Picture made them look different.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102046965 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox