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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I got 2 pair of shoes. Too small. On return they want a picture of measurement, or offer 70%. Ridiculous
I have ordered many things from Pants for my Son He wears a Medium but some clothes I received looks as if it would fit a 12 year old
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
Clicked on "pop up" ad to look at interesting design on shirt--glad I did. Will definitely order more stuff, AND, got a friend to order something also.
Fast service, good quality products, large variety of anything you may need or want
The order came well within the time frame I was given. The clothes were just what I ordered albeit a bit small but will still work. They certainly are warm for cold winters, which is mainly what I wanted.
I love your company. Received shipment without any hassle and within a reasonable time. As far as the products, in perfect conditions.
I have received some incredible stuff from LIB and some stuff that is junk. The biggest problem is returns. To become a legit company in the US they need to have a returns address in American. I am very reluctant to order from them on certain items as of now you have to send the items back to China for a full return. They can't compete with Amazon when this is the case.
Received in the time I was told they would arrive.
Thank you
I have ordered a number of items from Lightinthebox which I enjoy. I especially like the prices.
I never know where to start when I see all of the fabulous items. If I could purchase all of them I would. I NEVER been disappointed yet.
This was a gift from my mom who ordered it & just mailed it to me,so...
The order took a little while to deliver and involved having to pay customs and duty separately to DHL before delivery.
I received my shirt in a timely manner and was notified of each step in the delivery process, however, shipping cost is steep!
It is a very nice shirt.
Do not recall receiving any purchase on 11/9/23. I do not have fifty words to say about this order.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102030753 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
The delivery was fast and the products are as described. Fits great.
The products are always great, but I usually have to wait to buy what I want, when the discounted email prices come into effect.
Kept well informed of expected delivery of products I ordered. And products were quality items and delivered when promised.
I was hoping to receive my order before I left on vacation but it arrived well in advance.
Great product and price, great fit and looks amazing
On time delivery is an important consideration for me when I order any product online
LightintheBox is a very reliable choice for me
To date my orders have been expedited and received as promised
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service