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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
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They do not work I have had them in direct sun light for 2 weeks and do not light up.
The color was not nearly as vibrant as advertised.
Very disappointed
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102030769 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Quality products, great prices! Return buyer!
Absolutely love Light in the Box!
If I could rate below 0 I would! This is a horrible site whose sole purpose is to steal your money. The dresses look cheap and of poor quality and if you want to return your dress they will find a way to scam you. They say it's like 20-40$ to return to their china headquarters but really its more like $80, but the material is so ugly that it is not worth keeping. These are international scammers BEWARE!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102012917 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I ordered an expensive dress for a wedding in my normal size, was way too small and they do not accept returns for size issues
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102012321 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
The items I received were not as pictured on website. When I contacted them to initiate a return they were
very unhelpful and would not provide a return label. It cost me $80 to send the items back to China and I was still denied a refund. This website is probably fine to deal with UNLESS you need to return anything. No refunds offered! Misleading information! Stay away!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102012328 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
С начала как я нашёл этот LightInTheBox, я начал делать покупки. Очень легко было делать покупки здесь. Если возникали проблеммы, LightInTheBox всегда помогал решать их. И делал всё возможное для меня. Доставка поссылки всегда по возможности было быстрой. Здесь много разных программ дают, например: если покупаю один товар, они дают возможность не платить на следущую покупку в течении 24 часов ничего. И могу товар товар, без дополнительной суммы на доставку в течении 24 часов. И купленный за это время товар, я получаю в течении 10 дней. И это они делают в точности. Такого ни где нет. И многое другое. Я хочу сказать LightInTheBox большое спасибо за это всё и мне очень нравиться быть с вами и делать покупки здесь.
Although it took time to deliver we were very excited to receive our colorful new Shirts for a Man only negative experience is no care instructions listed on garments very Happy Customer
I want to thank you for your interest in having happy clients. I had a little problem with my purchase but thanks to your client's services team i feel very satisfied. Plenty of succès to you. Martin
Company offers wide variety of goods, my experience concerns clothing. I use company service for multiple years, I kept record on 48 orders from year 2020 and all orders where executed correctly, all goods where matching description, no manufacturing defects or other problems. Postage costs where reasonable, no customs issues or bad packing. So my conclusion is positive and I may recommend LightInThe box service.
Le temps d'attente est long. Et un produit qui est pas bon. La chemise small est trop grande. Je suis vraiment pas satisfait
Cher client,
Voici Megha, superviseure du service client, Lightinthebox.
Je suis vraiment désolé pour la gêne occasionnée. Vous recevrez désormais rapidement une assistance personnalisée.
J'ai créé le ticket n° 102004963 pour votre problème. Le message du ticket sera envoyé à votre adresse e-mail liée au compte LITB. Veuillez le consulter, nous attendrons votre réponse.
C'est avec plaisir que je vous aiderai!
Sincèrement,
Megha
Service client Lightinthebox
Lightinthebox app is easy to use and has a vast array of fantastic outfits to suite all your needs from work dresses to sport/golf attire at wonderful prices. Using the app was easy and fast plus the goods arrived within a few days. The colors were even better than displayed plus the material and sizes as described and expected.
Jó minőségűek a termékek.A méret táblázatot minden árucikknél érdemes megnézni.KLASSZ AKCIÓK VANNAK!KÖSZÖNÖM
I ordered a Xmas wreath (photo 1). What was shown in photo was definitely NOT what I received. (Photo 2 is what I got). Completely different items. Please don't order from them.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102004966 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I love how easy and accurate it was to order my shirts they were gifts for my husband
Found a product I wanted after initial purchase the same day and was subsequently given free shipping on the second. Delivery was fairly prompt.
Kabát se mi líbí, je možné ho nosit na dva způsoby a to jako podzimní a s připínací teplou zimní vložkou.
Velikost je docela těsná, očekávala jsem volnější, chtělo to o velikost větší, asi je to tou vložkou, je pěkně teplá.
Příště si koupím o velikost větší.
Looks nothing like the picture online. The fit is horrible. I have started a return but I imagine they will give me a hard time.
Update - good customer service. They did offer me a full refund other then the insurance. Hoping my next order is better quality.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101997925 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102030755 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox