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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Great customer service. Price is reasonable Prompt delivery
I am satisfied with all my purchases from this company
When ordering clothing, be sure to check your own measurements with those on the size chart. I found out that size charts are all over the place, so do NOT go by the US size equivalents (for example, US size 10 can be anywhere from a 34" bust to a 44" bust!). I didn't take the time, so one item I ordered was too big. However, the customer service people, especially Megha, were VERY helpful. The quality of items seems to be really good so far. When I laundered the "I'm still freezing" sweatshirt, there was no white fur residue messing up the laundry.
קבלתי הודעה שהמשלוח נמסר לשכן, בדקתי עם השכנים והם לא קבלו. היו לי חששות שהמשלוח אבד. לשמחתי לאחר עוד ארבעה ימים קבלתי הודעה שהמשלוח הגיע לנקודת איסוף הקרובה לביתי. נגשתי לנקודת האיסוף ולשמחתי קבלתי את המשלוח לשביעות רצוני, חבל רק שזה היה באיחור של כחודש וחצי.
I always have a good service and envoy what I buy. Its sure that I buy another item
O bom é o retorno no serviço de atendimento, o pagamento da taxa alfandegária por meio do seguro adquirido no ato da compra também dá certa segurança. Já a devolução deveria ser mais fácil, muitas vezes fica inviável pelo valor cobrado pela taxa de envio que é muito superior a outras lojas internacionais e a demora na entrega também tem causado um certo transtorno.
For sample on the lite i they send me UK conation i have to purchase on Amazon the convertible.
It should purchase a item to used on north AMERICA IT SHOULD BE North AMARICA connection.
I purchase a manual blood pressure monitor that is not work al of fully intelligent arm style electronic.
The rest is ok
But deffinible i will purchase the lest is possible
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101997959 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I was worried at first before shopping, whether the product you will buy will come or not, whether my money will be wasted, but the site is so high quality that the product I bought arrived without any problems. It comes a little late in the country, but it's worth it.
I am really satisfied with my purchases. I received them rapidly, I will by again. I recommend that website.
This scan tool works on all North American and import vehicles 1996 and newer. This would have cost hundreds of dollars at an automotive stores not the less than $50.00 I paid for it. This will save me $110.00 each time I use it to clear a FM radio code so that I can start my vehicle remotely. I live in Canada and it gets cold here.
48 piece colour pencil set. So many cool colours this will be a gift for an adult. Colouring is an excellent way to relax.
Wow! What a great deal!
Works on all North American and import vehicles 1996 and newer.
This would have cost well over $100.00
This will save me $110.00 each time I use it to clear a senseless FM radio code that won't let me remote start the vehicle in the cold Canadian client.
48 piece colour pencil set.
So many cool and bright colours
Compre un abrigo para regalar a mi hija esta navidad, llego a tiempo y cumplió con mis expectativas.
Este solo es un ejemplo de todos los productos que he comprado a través de Lightin thebox.
Seguiré siendo un buen cliente.
I like the clothing styles from Light in the box And their prices are great.
I received two size large long sleeve shirts. I have many size large shirts that fit well. These two shirts were so tight in the body I can't wear them.
Great ordering system. Great customer service. Great products, as described, delivered on time. Nice!
The size was smaller than I expected. Therefore, I returned rd all 3 jackets. The quality was good.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101997965 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
It was very important to me to find out items I was seeking for a long time and didn't now were exactly I could find them. Also I found in Light in the box any think I could need on better price.
Nagyon jó tapasztalataim vannak a webshoppal kapcsolatban. Minőségi áruk, jó árak, gyors kiszállítás jellemzi. Szállítással kapcsolatos tájékoztatásuk nagyon szuper, elejétől a végéig lehet figyelemmel kísérni. Egyszóval nagyon meg vagyok elégedve mindennel, ami a vásárlással, szállítással kapcsolatos.
I have ordered from you before and everything has been great with light in the box. Until I received the coat that I have been waiting for and it came just in time as winter has arrived and it is very cold here. Now I don't have a coat. I am trying to contact you to no avail just robots that never answe your question. Also, I shouldn't have to pay more. I already sent you a picture of the item you sent on the email you sent asking for it. I do not have much money as I am recently disabled.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide the order number, so that we can target to arrange a solution as soon as possible.
The order number you provided do not contain the coat in question.
Sincerely
Megha
Customer Service
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101997950 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox