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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I have purchased many items from Lightinthebox from clothing to housewares to electronics and have no complaints about anything I've purchased.I keep shopping to this day...very pleased
Ik kan nooit kiezen welke truien of t-shirts ik wil. Er is gewoon te veel keuze. Kwaliteit is zeker goed genoeg voor de prijs.
Awesome items. I love everything in the LightInTheBox. Wow! So many beautiful items and very low prices. The only thing is that they charge shipping but I still love all of the items.
Un des articles ne m'a pas été envoyé dans la couleur commandée.
Les autres articles correspondent.
Tous les articles taillent coorectement.
I recommend that you take the opportunity to visit the online store, it is very worth it
Had a fun to shop on the website of lightinthebox.
Delevery follow is very easy and arrive as excpeted.
Good price/quality
Ces chandails sont d'une douceur étonnante. Les couleurs sont superbes. Très confortable et je suis certaine que mes petites filles aimeront leurs cadeaux. Je recommande fortement votre entreprise. Pauline
Très satisfaite de mes achats, Recommande pour la qualité et le prix.
Seems Canada post has decided to not enter competitors stores,; i.e. Ups is ehere my PO Box is. Amazon uses canada post, who have decided to not enter competitors' offices to deliver mail, etc. Leaving a notice, to pick up at a postal outlet. Now CanPost is funded by governmet,and folks like me who still buys stamps, so, guess I'll wait even longer for the sweatshirt I ordered 7 days ago.
Selecting the items were easy. Good layout of your products. But when you see the actual product it's not the same. Also, Amazon send return slips, you did not. I am not impressed
As good as possible… but the problem isn't yours yet so goes the system. The postal system has delivery issues.
Had a great shopping experience, as most if the sizes fitted well. The only downside is how to return a couple of items and get the correct sizes.
I would like to thank Megha from Light in the Box for the exceptional customer service given to me in my time of need. Megha took great care of my concerns and has made me very happy. So wonderful to deal with a great company with very caring staff. Thank you so much for all you've done for me.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101998001 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101998005 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
J ai été surprise que plusieurs produits ne correspondent pas aux images (des copies). J ai remarqué qu il était difficile d obtenir les bonnes grandeurs de soulier avec les produits chinois. C est mes premières expériences d achat en ligne (de ma vie). Je suis en processus avec vous pour des échanges et remboursements ( j ai acheté beaucoup). Ceci ne m à pas empêché de rachater hier et avant hier. Honnêtement, j ai confiance que les retours et remboursements seront ok. J aime votre site avec les commentaires des acheteurs et la façon dont votre site est bâtit.
Merci infiniment pour tout.
They are the best lights I have bought. I look forward to buying again.
Every piece came and fit great. The stretch in the fabric is so comfortable. So excited to wear each piece. Thank you for great customer service in shipping and timeline.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101997996 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox