LightInTheBoxReviews 13,725

Customer pays returned shipping back to Asia. It takes 2-6 weeks and likely cost more vs. the product. Do not buy from this company with expectation that you'll be able to return the product for a refund. Furthermore, the material of the shirt was very cheap.

Initially having difficulties in accessing the refund process I was provided with excellent customer support service from Megha who organised a refund very quickly. I was impressed with the quick and professional manner. Thank you.

I will never ever purchase clothing from this company again! Do not explain terms at all. I ordered a medium size and I was told I could not return because it was custom made! Will not return the cost but will give you a 40% Coupon to purchase again or 20% refund. I chose the 20% but then said offer expired!

I bought several items from lightning in a box, two jackets I bought one has cowboy on the front the other has designs on it. Nice jackets but they run small. Also the red jacket with cowboy on the front came to me with stains on the shoulders. The shirt I ordered black shirt round neck low cut. That's not the shirt I got it seems that you order something and you do not get what you order. Lightning in the Box to check with their production because they're not sending out the items as ordered!. More than likely I will not order anything else from lightning in a box. Because either is too small not true the size you order or you don't get what you order and it takes forever to receive it. So imagine your order something you wait forever to get it and it's not what you ordered or it has stains on it which you cannot get out because the material is so thin that if you rub it too hard it's going to tear that's literally how this is gone for me. I'm not a complainer I just wanted to let people know that if it's dealing with similar situations that I'm dealing with with lightning in a box please write a review and let them know because the production company that sends items out to customers they're not paying attention to what they're sending and they're sending the wrong items I've gotten two things that I did not order from them. So I will not be using lightning in the Box again cuz I'm not happy with the stain jacket and the orders that I did not receive that I asked for instead they sent me something that I didn't want. Sending it back well try your luck with that.

My husband (a physician) was sent 2 women's dresses from LightInTheBox which were never ordered by us - especially as he does not wear dresses and they were not a size he nor I would wear. The company told us the steps to return the items which we followed to the detail. They have refused to refund the money (just under $300) and with a return postage of $80. We have the proof of return but very difficult to deal with a backstreet warehouse in China with both a language barrier and sub-standard technology. We want everyone thinking of using this company to reconsider before ordering. You will be extremely disappointed with the quality and especially any post-care issues should you need to return or exchange.