I ordered four pillow cases for around 25$ and when it come i have to pay 26$ duty... they arive on some what time but i am really upset to paid duty equal to the worth of my order for which i was not aware.
Been waiting 18 days since it was supposedly shipped, for my LED light order. Tracking web page is down half the time and all it shows the order is on its way to the country of designation. Waiting to see if these guy are ligit.
I thought the time it would have taken for the package to arrive was long but it came to me really fast faster then was said to me.plus tha package is nicely packed with much care I loved the wedding dress it is good quality I got my money's worth
The color was not as pictured, it is ugly. This is 100% polyester and does not fall the way cotton does. The photos used imply cotton. I used the sizing guide, and these are HUGE. It took a lot of searching on the site to find return instructions. The search bar is useless in this regard. The return process id archaic and draconian, as if designed to discourage returns, if not to make it impossible. When i finally got to fill out the return application, A) it will not accept my photos and B) the submit button doesn't work. I have photographed the entire process to submit to the CA Atty General's office, Department of Consumer Affairs. DON'T waste your money!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101337046 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I ordered an item very easily after I documented myself. The price is very good for many products. The delivery was good and easy to track permanently. Considering the distance from the sender to the destination, 3 weeks seems to me to be a reasonable term. I recommend shopping here.
There website is hard to use, and its taking to two weeks for delivery, i odered something on 1-26-22 and 6 days later it stills says its Processing, and they even have a Phone #. Order # **************
I contacted the company and explained the large coat didn't fit and like to exchange it for an extra large and they were agreeable. At present, I returned the coat that I received and have been assured when the package I returned is received they will ship me another. Sadly because of Canada Post high price in sending packages abroad, it cost me 88.00. But nevertheless, I believe the exchange is worth it.
I just recharged my new watch for the first time. When I picked it up after it was charged it had lost about 4 hours and 20 minutes! How is this possible? Obviously Light in the Box watches are worthless and I was definitely scammed
Dear customer,
We apologize for the problem. Could you please firstly advise us your Order Number?
Please also advise us more details about your problem, so we can further check it for you. We will then try our best to help you fix it up.
Thank you for your understanding and cooperation in advance.
I could literally put my finger through it.
It was supposed to have native North American art on it but what it actually had was lines of swastikas on it.
I pointed out it was highly offensive but the answer was you must be a whining jew?
Is that relevant?
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level.
Please understand that we won't list any offensive items on our website. As you said, it was supposed to have North American Art but it may not look like it due to the processing technology. We sincerely apologize for your discomfort caused to you.
May you advise me the correct order number so that i can provide an appropriate solution for you?
Waiting for your kind response.
Sincerely,
Customer Service
We purchased 4 of these light fittings and we are more than happy with them. They are 4w per light and are adequate for what we needed. However, if you want them as a main light, then being 4w each they most probably would not be of any use. We just love them. Here in the UK we have found nothing at all anywhere near as good and as different.
I ordered 7 necklaces - 2 arrived broken. I ordered a 2X blouse that is probably a 14/16. I know I can return, but by the time I send it back and wait for new merchandise, it's just too time consuming. I will continue to buy from local vendors.
Dear Barbara T,
This is supervisor from LightInTheBox.
I feel sorry that 2 necklace were broken during transportation. Please don't worry, as we can help with a return for a replacement or a refund either in case you prefer to purchase the item locally.
About the size, we do apologize for the confusion but we provide a clear size chart on the item which lists all the measurements for each size. As such, if you follow our size chart the item will be fitting, whereas if you order your local size some difference may be found.
But even in this case we can help arrange a return, as we accept a return for any non customize item within 14 days, no questions asked.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=18238662
Thank you very much.
Love this company! The clothing and accessories are made to my expectations! I got my engagement dress from here, it is stunning! I will recommend this website to anyone and everyone. I got most of my wedding accessories from here: veil, tiara and shoes! Love them all! Their shipping is always on time or sooner, the clothes and accessories are always packed neatly! They're easy to work with and very understanding!
Resolution of issue by customer services. At the end I got the item I wanted at reasonable price. I bought a bicycle jersey. Good product.
Initially I did not get the item despite the tracking says that I have received it. It took a while to wait to see if it was just delayed. Later the customer servece recognized my frustration and decided to send a item again which didn't take much time. Happy with the result at the end.
Dear Customer, we're sorry to hear that. We'll contact you in the private message and solve the problem for you. You can also provide us the order number so that we can find out your order.
I ordered on 14th of June, still waiting for it. I raised many tickets but all they say is keep waiting. Useless website. They are making money this way, they will not deliver your order and keep your money. I asked for refund still customer care person is asking me to wait for 2 more months. Shameful. I HATE THIS WEBSITE. I would have read reviews before ordering, silly me.
This is Customer Service Supervisor from Lightinthebox. I am glad to help. After review your case, i had conducted ticketId=16226691 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
I purchased a dress a larger size than i would buy at the store based on there chart. When I received the dress it is the size of a child that maybe 8 years old. I'm only 4'11' tall and average at 100lbs. So I did a return slip and they said it has to be sent to china because of the pandemic they were forced to close there where houses in the U.S. So to receive a refund on the $40 dress it will cost my $60 to return to china with tracking and using there carrier. There customer service rep was horrible and sent a letter saying basically keep it and they will give me a 10% refund on my card. What a scam! Buyer beware of the return policy and what it will cost if you have to return anything.
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 25505863, Would you please login you litb account and reply when you feel free?
Sincerely
Customer Service.
I thought the product image was not a true representation of the product I received. I explained this to Customer Service and provided images to make my case. My LightInTheBox account was credited with the full amount within 48 hours thereof and I opted to initiate a withdrawal (back to the original Credit Card) which takes 3 - 4 business days. Also, I have been informed that I may keep the product. I must say, Customer Service has been Top Notch.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101276263 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
This is the most amazing website I have ever seen. There are so many products I haven't been able to afford before finding this website, and now I can afford them because they are at such a great value through Light in the Box!
I placed my order around December 21,2015. LightInTheBox shows order status updates: December 21,2105 pending, December 25,2015 payment received, December 25,2015 order shipped. I contacted them via email customer service and was told they would respond to me via my email address. I haven't heard anything from them nor have I received my order. It should be a law against what it appear they are doing. Taking people money... not fulfilling the orders and not responding when there are questions concerning orders not received. I plan to take this to another level. This site should not be available for placing orders. We need to see what can be done to have this site blocked /removed so no one else will be a victim of losing their money by placing an order.
Do not buy anything from this company, when you contact them to return something. They offer you a 50% refund and to keep the product instead.
If you dont want this, they string you along for days until you finally find out you have to send the product back to Poland.
If you decide that you cant be bothered anymore they refuse the 50% refund
This company are shocking!
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
I ordered a dress for an event - I PURPOSELY ordered two sizes larger than my regular size because the item was coming from China - even though by their stock measurements, my regular size should have fit me. I wasn't taking any chances, figured I could have it altered by my regular tailor. Dress arrives, it doesn't fit. Too small. I contact customer service for a refund and am told this was a "made to order" dress and was not eligible for a full refund (minus the shipping costs). I was told I could keep the dress (which why, it doesn't fit) - and either get 40% towards another purchase or a refund equal to 30% of the dress price. How is a stock size a "made to order" dress? They took my money, sent a dress that did not match their sizing guide and now they get to keep my money and I get to keep a dress that doesn't fit? How is that not a scam? I will NEVER do business with this company again. Legitimately a scam company.
Dear customer,
This is Bloo, supervisor of customer service.
I checked your order history and learned my colleague had offered you a satisfying option on 10th Feb and you have returned the parcel.
The ticket is closed, however, if you need any further assistance and support, please advise me at any time. I will help you.
Sincerely
Bloo
Customer Service.
Overview
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
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- singapore, Singapore, China
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=12788921
Sincerely,
LightInTheBox Customer Service