Overview
LightInTheBox has a rating of 4 stars from 13,646 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.
We ordered 3 dresses, two were in stock and could be shipped in 24 hours. Light in the box refuses to ship them "to save me money" How $#*!ed is that, when I need the dresses for an event. The 3rd dress will not arrive until 12 days after the event. We have been trying for 4 days to get them to ship the two in stock dresses but you cannot call them or talk to a person.
After waiting 5 day for my items to ship, the status of my order was still, "In Proceess". According to their Terms of Service, I had the right to cancel my order. I submitted a request to cancel my order. FIVE hours later, they responded by saying they were sorry, but they just shipped my items so I was not entitled to a refund. Ive contacted my credit card company and issued a formal complaint against this nefarious web site....My advice? Stay away from Light In the Box!!!
This is Pinni from Lightinthebox. I am glad to help. After review your case, i had conducted ticketId=15531177 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
I thought the time it would have taken for the package to arrive was long but it came to me really fast faster then was said to me.plus tha package is nicely packed with much care I loved the wedding dress it is good quality I got my money's worth
I purchased $25 tee shirt. It is black and has yellow, white, brown 'dots' raining on the front. When looking at the photos, it looks very fancy and would be appropriate for dinner out and/dancing. I put it on. It looks like I'm out the door to play women's softball -- and very cheap. It would cost me more to send it back to China than what I paid for it. I'm going to donate to Goodwill! I DO NOT want it in my wardrobe! Don't be the fool I was made to be.
Dear customer
This is Bloo, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level.
Please understand that our products are checked before shipment，therefore, we are fully responsible for the items which are not as advertised.
In order to protect your info and solve your problem. Would you please provide your e-mail address and order number so I could offer proper solution for you?
Waiting for your kind response.
Sincerely
Customer Service
I could literally put my finger through it.
It was supposed to have native North American art on it but what it actually had was lines of swastikas on it.
I pointed out it was highly offensive but the answer was you must be a whining jew?
Is that relevant?
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level.
Please understand that we won't list any offensive items on our website. As you said, it was supposed to have North American Art but it may not look like it due to the processing technology. We sincerely apologize for your discomfort caused to you.
May you advise me the correct order number so that i can provide an appropriate solution for you?
Waiting for your kind response.
Sincerely,
Customer Service
I have made 3 orders
Money was taken from my account.
And the orders were canceled without notifying me!
They have no email or number to contact and i cannot get a refund through the website.
Never again!
Hi Faisal,
Thank you for leaving a comment on our page.
We apologize for the fact that the banking payment system does not let your card complete the payment and place the orders. Please refer to the several emails we've sent, both ticket 24680980 and 24658382. According to our logs the emails were read, but we didn't receive a response. Eventually you can also log in to your account, and find all the correspondence there. There could be a problem with your credit card, we can't accept your payments due to security concerns. This procedure is for your own interest, to protect your bank account from fraudulent transactions. The received amounts have already been returned to your account. If you still need to order, then we suggest you use PayPal as a payment method, or ask a friend or a relative to place an order for you.
We have sent you an email (ticket #24817032) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team
I ordered 2 gowns, since the gowns arrived too late for the event I was prepared to return although light in the box stated that my dresses were custom ordered. It was disappointing as I never sent my measurements! How can my order be a custom order?. Every other company I bought from allowed a return without making it so difficult. I will never buy from light in the box again nor will I recommend this company
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27983219 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I have been ordering from LightintheBox for over 2 years now and have also shared this site with family and friends. Sells most of everything you could have ever dreamed of for reasonable prices. Quck responsive resolution as well for any issues we have experienced.
Made a small purchase on 5th may 2015 did not receive even though they said was shipped. Thinking maybe lost in mail and was not an expensive item ordered and paid again on 2nd august 2015 account still showing not shipped almost 3 weeks later.
There were the worst experience with online shopping in my life. They charged for delivery 13 eur and then when item arrived to Ireland DHL wanted 25 eur! Vat for backpack worth 35 eur. They charged Vat for both item + shipping with robber rate. If you don't pay vat you need to pay for shipping to sender or leave just like that with no payment. But you don't have anything. I tell you avoid extra cost and leave them to deliver local. Never more this is completely nonsense.
This is Customer Service Supervisor from Lightinthebox. I am glad to help. After review your case, i had conducted ticketId=16547953 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Not received my items tracking number want pull up send me emails trying get me to order never never would I do bussiness again if I knew it was china no way. I ordered seat cover from China 3 years ago still not received them
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
There website is hard to use, and its taking to two weeks for delivery, i odered something on 1-26-22 and 6 days later it stills says its Processing, and they even have a Phone #. Order # **************
I ordered four pillow cases for around 25$ and when it come i have to pay 26$ duty... they arive on some what time but i am really upset to paid duty equal to the worth of my order for which i was not aware.
Been waiting 18 days since it was supposedly shipped, for my LED light order. Tracking web page is down half the time and all it shows the order is on its way to the country of designation. Waiting to see if these guy are ligit.
Dear Customer,
We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=12788921
Sincerely,
LightInTheBox Customer Service
The color was not as pictured, it is ugly. This is 100% polyester and does not fall the way cotton does. The photos used imply cotton. I used the sizing guide, and these are HUGE. It took a lot of searching on the site to find return instructions. The search bar is useless in this regard. The return process id archaic and draconian, as if designed to discourage returns, if not to make it impossible. When i finally got to fill out the return application, A) it will not accept my photos and B) the submit button doesn't work. I have photographed the entire process to submit to the CA Atty General's office, Department of Consumer Affairs. DON'T waste your money!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101337046 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I just recharged my new watch for the first time. When I picked it up after it was charged it had lost about 4 hours and 20 minutes! How is this possible? Obviously Light in the Box watches are worthless and I was definitely scammed
Dear customer,
We apologize for the problem. Could you please firstly advise us your Order Number?
Please also advise us more details about your problem, so we can further check it for you. We will then try our best to help you fix it up.
Thank you for your understanding and cooperation in advance.
I contacted the company and explained the large coat didn't fit and like to exchange it for an extra large and they were agreeable. At present, I returned the coat that I received and have been assured when the package I returned is received they will ship me another. Sadly because of Canada Post high price in sending packages abroad, it cost me 88.00. But nevertheless, I believe the exchange is worth it.
We purchased 4 of these light fittings and we are more than happy with them. They are 4w per light and are adequate for what we needed. However, if you want them as a main light, then being 4w each they most probably would not be of any use. We just love them. Here in the UK we have found nothing at all anywhere near as good and as different.
I ordered 7 necklaces - 2 arrived broken. I ordered a 2X blouse that is probably a 14/16. I know I can return, but by the time I send it back and wait for new merchandise, it's just too time consuming. I will continue to buy from local vendors.
Dear Barbara T,
This is supervisor from LightInTheBox.
I feel sorry that 2 necklace were broken during transportation. Please don't worry, as we can help with a return for a replacement or a refund either in case you prefer to purchase the item locally.
About the size, we do apologize for the confusion but we provide a clear size chart on the item which lists all the measurements for each size. As such, if you follow our size chart the item will be fitting, whereas if you order your local size some difference may be found.
But even in this case we can help arrange a return, as we accept a return for any non customize item within 14 days, no questions asked.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=18238662
Thank you very much.
Love this company! The clothing and accessories are made to my expectations! I got my engagement dress from here, it is stunning! I will recommend this website to anyone and everyone. I got most of my wedding accessories from here: veil, tiara and shoes! Love them all! Their shipping is always on time or sooner, the clothes and accessories are always packed neatly! They're easy to work with and very understanding!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for shopping with us and telling us about your experience. We checked order 12357327, but we don't think this order was from you. To handle your case in a more effective and proffesional way, we highly recommedn you login your lightinthebox account and subimit a ticket for CS support. We will check your order and respond in 24 hours. Thank you for your understanding.
This how you can contact them:
http://www.lightinthebox.com/knowledge-base/c1192/a2974.html