LifeLock

The absolute worst customer service in the world! I would never recommend this company to anyone. I called to do something that should be simple. My first phone call was at 10 AM. My last phone call was at 7 PM, of the 12 people I spoke with only one of them completely understood the English language, six of them hung up on me. Only one of them understood what I was trying to do. They spoke poor English, and they might know the English words, but they couldn't put them together in a sentence in order to understand what they meant. I was reporting a death and needed to close the account, I needed the information on where to send the death certificate to. It took 9 extremely frustrating, excruciatingly painful hours, 12 phone calls & 2 chats to reach a human being that understood the English language and could solve that problem. It took him a total of 10 minutes to completely get the info & submit it. No one should ever have to go through 9 hours of pure hell to report a death and close an account..

Save yourself some money and don't pay for LifeLock. Basically all they do is give you credit monitoring service which pretty much the same as what the credit bureaus provide http://www.equifax.com/credit-watch-gold/ - but all those credit monitoring services don't help you at all if someone charges money on your existing lines of credit or takes money out of your bank account, which is what I am most afraid of. So what I did was put a freeze on my credit report which only costs $10 and you can read about it here http://www.consumersunion.org/campaigns/learn_more/*******indiv.html
But it makes it so new lines of credit can't be taken out, which is better than what LifeLock and those other guys offer. And if you don't want to do that, you can get a free credit report every year (the Government requires it) from here https://www.annualcreditreport.com

So there you go--I just saved you all that LifeLock money! Go out and buy yourself a car or something useful with that money.

I signed up for lifelock after discovering that I was a recent victim of identity fraud, someone had taken out a $3,500 loan in my name and of course never made a payment. I discovered this when my credit went from 810 to 690 overnight. I signed up for lifelock so I could check and monitor any other possible identity fraud. Ironically, the day after I created my lifelock account I had some fraudulent charges on my Amex card. When I log into lifelock and check the alerts it says "Good news, you don't have any alerts or notifications to review". The identity fraud doesn't show up, the credit card fraud doesn't show up, just a green checkmark and a message that everything is good. Obviously lifelock is terrible at doing the one thing they are supposed to do. So I cancelled my autorenewal, so that after the first year which I already paid for the account will be cancelled and lifelock wont get any more of my money. The cancellation process immediately took me to an "Are you sure?!" page, I clicked "yes". Only to be brought to another are you sure page, then another, and another. I think I had to click yes about 6-7 times. At one point the yes button disappeared from the center of the screen where I had just clicked and was replaced by a "Don't cancel" button. Like a shell game. Now I feel like I've been scammed and ripped of twice, once by the person who took out a loan in my name, and once again by lifelock. They use fear and deceit t

As a member of lifelock I had several attempts by ID thieves to obtain credit cards using my information. I called to speak to the agents there and was surprised that they had no clue as to what had happened. Don't they claim to be a protection against that sort of activities. They didn't inform me as to the attempts, in fact I informed them and asked them why they didn't know about these attempts and all they could say was that was that they were glad that I had informed them, which is why I thought I was paying them in the first place. I told them to cancel account and send me an email with a confirmation number. When I didn't receive the email I called back to ask again for the confirmation number. At this point they asked me security questions and told me that I didnt get the answers correct and could not access my account to even let me know they had honored my request. I informed the representative that I had in fact answered everything correctly, because who else would know my secret answers except for me. At that point she said that they get their information directly from the internet and as we all know, not everything on the Internet is factual or accurate. So if my information had been stolen and accounts created fraudulently, that would be the same information they would use to identify the real me. Does that make sense? Come on lifelock, is that how you protect your customers or is it to protect your job longevity by making people believe you are a legitimate service. Get real jobs and stop praying on the fears of decent people.

I got life lock for my children and myself because of fears of fraudulent attempts at our identity. Well for some reason they had problems taking the monthly "payment" for one of my children. So I fixed that and then changed my card thinking it was the card I had used. On my third payment I get an email saying that one of my accounts, the payment could not be taken. So I call that same day and spoke with agent who looked at my account and said everything was fine. Then five days later I receive a phone call from LifeLock saying that I still owe for one account. So I call the up right away and spoke to a lady who told me one of my accounts had not been paid. So I ask to speak to the supervisor and he told me first that my daughter's billing date was on the 29th when I knew that was not true because when I signed up my kids and I all had the same billing date on the 25th and then he changes it and tells me they tried to process her payment on the 25th and it did not go through so they tried again on the 29th. Moral of the story be careful who you trust. Not everyone's out to help you.

I got LifeLock due to concerns for previous fraudulent charges on my account in the hopes there services would protect me. I was deeply mistaken. The setup is fairly simple with alert text messages if a charge is made passed a certain amount on any of accounts you register on their website. However, the accounts you register are not routinely monitored. What brought this up to my attention was when there was a fraudulent charge on my credit card since I check it routinely via my phone app. Simple enough to contact my credit card company to inform them, but I was surprised I had not heard from LifeLock. I logged into the app not noticed that none of my accounts were updated in the past month!

I contacted their customer service which was a terrible terrible experience to say the least. Over 40 minute wait time to even talk to someone, after which he was "unsure" why this happened. I then requested to cancel the services since there was nothing they were doing that I couldn't do on my own, not to mention I was better at looking at my credit card statement than their once a month way. The representative then said he had to transfer me to another department to cancel the services. After waiting over an hour and still not hearing back from the company, I finally hung up. I am going to cancel their services by having my credit card company decline their monthly charges because it is impossible to reach someone. I can only imagine how much worse it can be if I actually need legal advice from them or assistance to manage an identity theft.

This is a scam service. Please learn from my mistake, stay away from this company. You will only be wasting your money.

I was scammed when I tried to cancel my membership. Today was the 2nd time I called to cancel.

The first time I called, they told me they did cancel it, and they would not auto-renew with my credit card.

Today I noticed, to my surprise, they auto-renewed my membership, after they said they wouldn't!

So when I called today, the person started a script, asking me to verify my identity over and over, and then instructing me not to cancel until closer to the date that their 60-day guarantee would expire. He kept repeating his script, talking so fast I couldn't get a word in. After 44 minutes on the phone with him, I just gave in, so I could get off the phone. He wore me down

I called back again, this time my third attempt to cancel my membership, and this time I kept repeating the words "I want to cancel. I want my money back". This time it took 15 minutes, and I was given the same script, but this time I was ready for them... I demanded my money back. I demanded they cancel my membership... and they fought against me, but this time I prevailed and they gave into my request,

If I charged Life Lock by the hour for the TIME THEY COST ME I'd be a millionaire. This company was recently fined by the FCC and by federal judges in numerous states and I can see why. First of all, they pretend to be the consumer (you) and repeatedly place "fraud alerts" on the 3 main credit reporting agencies as well as all of your cards and automatically "renew" said alerts every 90 days. This not only prevents you from obtaining new accounts at places you might want to open, but it makes the major credit reporting agencies AI apparently think you're a fraud risk. Next, if your wallet is stolen and you "make that simple call to Life Lock," they'll simply cancel every single transaction on all of your credit cards and bank accounts from that day's date on back for several months causing you more harm than good. You'll have charge backs out the wazoo that you can't even count not to mention the DAMAGE YOU DO TO SMALL BUSINESS. So that $5 cup of coffee you purchased from the local coffee shop actually costs the coffee shop $50 in time, fees, taking pictures of old receipts and then their card processing service decides to give them the boot ALL BECAUSE OF YOU. Try calling your card company and straighten it out? GOOD LUCK... Life Lock doesn't care who they hurt. They just create charge backs on literally everything. All your subscription boxes and subscription services are STOPPED COLD WITH NEVER-ENDING WORK TRYING TO REACTIVATE. Add a new form of payment? Forget it, you bought LIFE LOCK so literally EVERYTHING YOU OWN IS FROZEN. Life Lock doesn't do a thing for spam, identity theft or anything else. It only places repeated "fraud alerts" on everything you own, freezing up all your accounts and all your money. With all this mess and your regular accounts fighting these erroneous charge-backs, your credit at wherever you had any is now RUINED along with your reputation.