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Brittany P.

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Experience: Finance

Member since October 2018

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1 Review by Brittany

I got life lock for my children and myself because of fears of fraudulent attempts at our identity. Well for some reason they had problems taking the monthly "payment" for one of my children. So I fixed that and then changed my card thinking it was the card I had used. On my third payment I get an email saying that one of my accounts, the payment could not be taken. So I call that same day and spoke with agent who looked at my account and said everything was fine. Then five days later I receive a phone call from LifeLock saying that I still owe for one account. So I call the up right away and spoke to a lady who told me one of my accounts had not been paid. So I ask to speak to the supervisor and he told me first that my daughter's billing date was on the 29th when I knew that was not true because when I signed up my kids and I all had the same billing date on the 25th and then he changes it and tells me they tried to process her payment on the 25th and it did not go through so they tried again on the 29th. Moral of the story be careful who you trust. Not everyone's out to help you.

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