Lucy C.

I was scammed when I tried to cancel my membership. Today was the 2nd time I called to cancel.

The first time I called, they told me they did cancel it, and they would not auto-renew with my credit card.

Today I noticed, to my surprise, they auto-renewed my membership, after they said they wouldn't!

So when I called today, the person started a script, asking me to verify my identity over and over, and then instructing me not to cancel until closer to the date that their 60-day guarantee would expire. He kept repeating his script, talking so fast I couldn't get a word in. After 44 minutes on the phone with him, I just gave in, so I could get off the phone. He wore me down

I called back again, this time my third attempt to cancel my membership, and this time I kept repeating the words "I want to cancel. I want my money back". This time it took 15 minutes, and I was given the same script, but this time I was ready for them... I demanded my money back. I demanded they cancel my membership... and they fought against me, but this time I prevailed and they gave into my request,