Bernard C.

As a member of lifelock I had several attempts by ID thieves to obtain credit cards using my information. I called to speak to the agents there and was surprised that they had no clue as to what had happened. Don't they claim to be a protection against that sort of activities. They didn't inform me as to the attempts, in fact I informed them and asked them why they didn't know about these attempts and all they could say was that was that they were glad that I had informed them, which is why I thought I was paying them in the first place. I told them to cancel account and send me an email with a confirmation number. When I didn't receive the email I called back to ask again for the confirmation number. At this point they asked me security questions and told me that I didnt get the answers correct and could not access my account to even let me know they had honored my request. I informed the representative that I had in fact answered everything correctly, because who else would know my secret answers except for me. At that point she said that they get their information directly from the internet and as we all know, not everything on the Internet is factual or accurate. So if my information had been stolen and accounts created fraudulently, that would be the same information they would use to identify the real me. Does that make sense? Come on lifelock, is that how you protect your customers or is it to protect your job longevity by making people believe you are a legitimate service. Get real jobs and stop praying on the fears of decent people.