Booksy

I am a client of this platform, I work as a professional and I hire the company for scheduling purposes. I have to give it 1 star because I have no feedback on anything with them. I do everything myself and the only time I asked for their help to remove a negative review was because I had been threatened by a deadbeat scammer client who asked for his money back without reason (I provided all the necessary evidence to the platform for them to remove the negative review). They did nothing. They have no commitment to their clients, that is, us professionals who hire their platform! I am starting my transition to another platform, and as soon as I can, I will abandon it and never recommend it, and of course, I will not use it for anything else, either as a professional or as a consumer/customer.

"Terrible experience as a service provider. Booksy takes payments from clients but refuses to pay out, often using fraudulent chargebacks as an excuse. This platform is unreliable and has cost me both time and money. I strongly advise against using their services."

They charge me and I never authorize this charge ugh...I never even knew this people were alive using and abusing folks information

Every time I have a problem with Booksy I am generated to a AI bot. I've given them more money than they needed for their boost clients or you're just competing with other people in your industry. My clients are frustrated with having to login and register all the time. There's never any interaction between person person. They can delete their own negative reviews, but I can't mark out a line in one of mine. Yes I like the fact that negative reviews, make all your reviews seem more transparent and genuine but there's nothing genuine or authentic about this company and they store no data for you to look back on how many customers were first time how many are referred how many are going back to the same salon but a different stylist there is zero data I had to go back through and hand count all of my clients for the year 2023.

My online scheduling site was bought out by brooksey and it's been a disaster. Just when I think something is fixed there is a new issue and I have been getting the run around from customer service for over a month on a basic feature glitch. They offer way to many options and should pair it down and focus on quality.

They are just scammers. You subscribe for a month in 5 seconds. But you will not be told that it will be 2 months without the possibility of changing something. To unsubscribe, you need hundreds of letters, calls, and this is not a guarantee that they will let you go. I highly recommend these scammers.

Booksy has been taking unauthorised amounts randomly off my bank account above the subscription fee. Don't even bother trying to get ahold of them as they ignore you and refuse to address any issues you have.
This company is absolute bull$#*! and unless you want your bank account to be empty without anything to show for it- don't get this stupid app

I had no idea this company even existed until they charged me three times on my credit card, totalling over 300$. I tried writing them several times, they never answered. Can't find a phone number either. I have no idea how they got hold of my credit card number and I never preauthorized these charges. A total scam, stay away!

I have been paying $63 for my account for a long time and now all of a sudden they charged me $309 for the same exact service. I have emailed them several times and gotten no response. Stay clear of Booksy they will steal from you and then ghost your small business

Took over a once top salon software company Versum and ruined it. Booksy is rude, greedy, and should be avoided. When we decided to leave version after their acquisition we have 3 months left. Once we asked to cancel they closed the account almost immediately and made excuses to no return the balance. If we hadn't already moved our data to a new software we'd been totally left high and dry.

My Booksy account was hacked almost two months ago, and a fraudulent charge was made for almost $250 to a business that doesn't even exist. I caught it the day it happened, and called Booksy customer service about it, and was told I would get a refund. I have since called a total of 6 times in the past almost two months. The first couple times I was assured I would get the refund, the remaining calls were all the same: being told that it has been escalated, that there is no one higher up I can talk to because they are internal and they don't talk to customers, that there is no work around because their policy is strict, and to just keep calling back. There is absolutely NO sense of urgency to help customers who are out money for fraudulent charges, despite me pointing out that money is super tight and I am behind on bills because I am still being given the runaround and not getting my money back. Booksy doesn't care.

I worked with thses people for months, paid a bunch of money and they ended up messing up the import and then ghosted me.
I was working with a manager (javier), it was great. Then the schedule import came in wrong. He said he'd fix it then get back to me. He never does... stops responding to emails... I send a review to their system.
I get a person called Norbert to respond and he's on it... He then ghosts me...
I contact every email I have for them and I end up getting some money refunded but can't get the rest or them to respond.

I am a business owner and I never recommend you to work with booksy
They add the booksy online appointment on my website and my existing clients were able to get an appointment through them and I was paying them 30% commission for my own clients.
When I call them they didn't care

Purchased haircut & blowout with Styles by Leah. No restricting conditions for appointment given on certificate or LB website. When I called her for an appointment, she said it the service only available three particular days a week, which are days that because of my work sched I cannot get there between her available hours. After failing to negotiate a time good for both of us, I called LB and requested a refund. The rep said she'd have to ask Leah, would get back to me in three days. That was ten days ago, they haven't responded to that call, to two emails, or to a message left on their support line, which they do not answer. I have asked Visa to reverse the charges, and will report this as fraud to the consumer protection agency.

Customer service is absolutely deplorable. I think this site may just be a scam. They're phone hangs up on you with no warning. Their reps tell you they will get back to you and never do and they obviously don't keep a thread of customer complaints because every time you call in you'd better know the last reps's name because you have to start over every time! Lifebooker also shares your phone number with the business without asking you and has you deal with them when they're done doing their job.

This website is such a hassle. If you realize how it works in the first place, the whole system makes no sense. As well as the fact that if their app malfunctions, which it does a lot, and you are at your appointment getting ready to read the vin code and it doesn't work, then you have to awkwardly sit with the merchant... Another bad thing about this website is that they don't refund your lifebooker money? I think it's a well put scam in my opinion. Too much control from their behalf...