Booksy

I have used Groupon, Living Social, Gilt and numerous other similar daily deal sites in the past. So, I have decided to give Lifebooker a chance and purchased a deal for 2 separate sessions of partial highlights, a cut and a blow out. I went to the first appt and absolutely hated it. I felt like I was not treated as a regular customer because I had bought this deal. I called Lifebooker and spoke to Andrea who said that she will contact the salon and email me with the results. A couple of days later, Andrea had emailed me to say that the salon had refused to refund the money for the unused portion of my deal since "the services have been already rendered" WRONG! The services have been rendered for the first appt, not for the second! Andrea had "thoughtfully" suggested that I resell the voucher (which is in my name! DUH) or give it as a gift to a friend, now why would I want to subject anyone else to poor service? I have emailed Andrea and Lifebooker and NOTHING! No response. Now, what kind of a customer service is this? What kind of a company is this that does not care about having return customers? I get better customer service at a bodega down the block, than at Lifebooker. IF YOU EVER HAVE A PROBLEM WITH A VENDOR, DON'T THINK THAT LIFEBOOKER WILL ADVOCATE ON YOUR BEHALF OR ASSIST YOU IN ANY WAY.

If I could give them less stars, I would. I bought a voucher for laser hair removal and had a horrible experience with the company... tried to get a prorated refund for the unused sessions, and was furious with their customer service rep by the time I hung up the phone. Tried email (see below) and they offered me a credit on my account. After the sub-par services provided by the practice and the horrible customer service at lifebooker, why would I want a credit to buy more vouchers from them? Here's my last email to them...

Hi Jenna,

Per our conversation on Monday, the bottom line is you're selling vouchers for a practice that is providing sub-par care/services and I would like a refund. It's not that I HAVE to see Kathy, I want a refund because everyone left at that practice is providing sub-standard services. The only person who seems to have had any expertise, Kathy... is no longer there.

Your account credit is one of the most ridiculous offers I've ever received. THAT WOULD REQUIRE PURCHASING ANOTHER VOUCHER FROM YOUR COMPANY FOR WHAT WILL PROBABLY BE ANOTHER SUB-STANDARD SERVICE PROVIDER. WHY ON EARTH WOULD I EVER WANT TO CONDUCT BUSINESS WITH YOUR COMPANY AGAIN?

I've been in the sales/customer service/marketing industry throughout my career and anyone with a basic understanding of this, knows that customers aren't expecting companies to operate without problems... what they want is companies that excel at resolving them. THAT is the definition of GOOD CUSTOMER SERVICE, and THAT is what brings a company success. You should take a look at how a company providing similar services is operating... LivingSocial is hugely successful. If I had experienced this problem with a voucher I purchase from them, they would have offered the refund and probably even apologized for the terrible experience I'd had.

The only recourse I have at this point is to share my experience on social networking sites and hope someone will read it and avoid wasting their money on your vouchers. My posts will be up before the day is done on Yelp and Facebook. It's too bad really... I think your company is founded on a great idea, but your execution of the idea is lousy.

Sincerely,
Maria