Maria P.

I bought tickets to an event in Dallas and live in California. The tickets are not set to arrive until the day I fly out. This means I run the risk of not receiving my tickets before I leave. I cannot believe that their rep refuses to email the seller and ask if the ticket can be shipped a day or two earlier. This is TOTALLY UNACCEPTABLE. I spent a lot of money on the ticket and spend thousands of dollars per year. I will NEVER order from Vivid Seats again. They have plenty of competitors who provide superior customer service and I'll be more than happy to only use them.

If I could give them less stars, I would. I bought a voucher for laser hair removal and had a horrible experience with the company... tried to get a prorated refund for the unused sessions, and was furious with their customer service rep by the time I hung up the phone. Tried email (see below) and they offered me a credit on my account. After the sub-par services provided by the practice and the horrible customer service at lifebooker, why would I want a credit to buy more vouchers from them? Here's my last email to them...

Hi Jenna,

Per our conversation on Monday, the bottom line is you're selling vouchers for a practice that is providing sub-par care/services and I would like a refund. It's not that I HAVE to see Kathy, I want a refund because everyone left at that practice is providing sub-standard services. The only person who seems to have had any expertise, Kathy... is no longer there.

Your account credit is one of the most ridiculous offers I've ever received. THAT WOULD REQUIRE PURCHASING ANOTHER VOUCHER FROM YOUR COMPANY FOR WHAT WILL PROBABLY BE ANOTHER SUB-STANDARD SERVICE PROVIDER. WHY ON EARTH WOULD I EVER WANT TO CONDUCT BUSINESS WITH YOUR COMPANY AGAIN?

I've been in the sales/customer service/marketing industry throughout my career and anyone with a basic understanding of this, knows that customers aren't expecting companies to operate without problems... what they want is companies that excel at resolving them. THAT is the definition of GOOD CUSTOMER SERVICE, and THAT is what brings a company success. You should take a look at how a company providing similar services is operating... LivingSocial is hugely successful. If I had experienced this problem with a voucher I purchase from them, they would have offered the refund and probably even apologized for the terrible experience I'd had.

The only recourse I have at this point is to share my experience on social networking sites and hope someone will read it and avoid wasting their money on your vouchers. My posts will be up before the day is done on Yelp and Facebook. It's too bad really... I think your company is founded on a great idea, but your execution of the idea is lousy.

Sincerely,
Maria