Booksy

If I could give it a zero star, or even a negative star I would. Please all- avoid this site like the plague. I wished I had read sitejabber before I actually purchased something from lifebooker.com. They are crooks of the lowest kind and have very to no customer service at all!

I have purchased a deal from them. Noticed that my credit card was charged for the deal, I went on the site to use the "loot". Turns out it was there. I emailed them, and provided them with the information. They immediately emailed back asking for my name and the deal information, I did so. Then after a week, I decided to email them again since I haven't heard from them. Nothing, nada, zip. Finally, three weeks later, I decided to give them a call. Their automated system puts you on hold for a period of six minutes then rings, and you're back to square one, "for customer service, press 1" URGH!

Since there was a name attached to the first email, I went ahead and select #3 to get to that particular person, the phone rang once and went straight to a very vague voicemail that said, "Please leave a message after the tone". WTF?!

Needless to say, aside from putting this on sitejabber to "AVOID AT ALL COST" to the whole world, I regrettably will be filing a distribute with my credit card company to see if I could get a credit on my account.

Sucks.

LIfebooker is a terrible, terrible company. If you get your loot and use it and have no need to contact the company, you are probably okay, but if you have a problem, watch out! Arienne (the person who handles problems or refunds) is a horrible excuse for someone in customer service. She will tell you she will refund you, and never do it. When you call back and get her (after 40 or 50 tries) she will start talking to you, then hang up on you (she hung up on me 6 times, just when I was in mid conversation, as in "Oh, yeah, sorry I didn't get back to you, I was just about to... Click" she never calls back. Sends emails saying she will resolve your issue, and never, ever, do anything. She is not a nice person, and I am so sorry I ever had the pleasure of speaking to her or doing business with Lifebooker. I have spent thousands on their site, and had hoped for a little courtesy. Not with Lifebooker. Not with Arienne. If you look around online, you will find many reviews of how horrible she is.

I strongly feel that Lifebooker attracts the worst salons who are trying whatever they can to get business. I have had three experiences all bad. First was with Hollywood Tans in Brooklyn doing the Brazilian Blowout. They refused to give me an appointment after I bought a Lifebooker from them. I would call and say I wanted to book an appointment they would ask when I wanted to come in then they asked if I had any vouchers then all of a sudden they didnt have anything available and they would get back to me (never did so I got a refund). Second was Confidence Salon they rushed through the Keratin and did not properly flat iron my hair to seal the Keratin in. Then they they tried to charge me an extra $20 because I have alot of hair. I waited several days to wash my hair and when I did my hair looked exactly as it did before. I complained they did nothing and neither did Lifebooker. Third and last time at Val El Salon another rush job in and out in a little over an hour. Sorry but that is too fast they did not take the time again to flat iron my hair and were very stingy with the product. When you complain to Lifebooker they do nothing they also blocked me from leaving reviews after I complained. If you want to find out the truth look on review websites because Lifebooker reviews always favor these sketchy places. Stay away. Use Groupon much better businesses on there.

Barbers are unreachable at times. Lack of customer
Service once you leave a good review. Prices continue to change.

I'd give them zero stars if i could. I purchased Laser hair removal (LHR) from them. It was a $229 for 4 areas at European Skin Care Center in NYC. First I couldn't get the company to pick up the phone to place the appointment. When I finally did I went it to find a filty dirty office. 1. They didn't use a paper liner in between customers, just a dirty blanket. 2. They didn't offer we protective eyewear. 3. I googled the treatment when I got home and saw that I recieved IPL instead of LHR. I called the company and told them about it. They promised to get back to me. Noone did. I emailed someone named Ariane and she started to speak to the company on my behalf. After constant calls and emails Lifebooker decided to refund there portion of the loot about $80. Doesn't that mean that the admit that this was a less then perfect transaction? I was still out about $150. They won't do anything. I was told to dispute it on my credit card. Visa won't refund me because I paid lifebooker but European skin care center didn't service me properly. In other words I'm stuck. Unless I bring them to small claims court. Its been a disaster and I recommend sticking with groupon no matter how big the savings seem.

My business had relied upon online booking for the last 8 years. Booksy bought the company that we were using and completely replaced their booking site and software with their own, drastically inferior platform. They stripped us of many helpful features and continually reassure us that 'at some point' there will be an update that might restore some of the lost functionality. Customers complain of being unable to book constantly (booksy is more concerned with capturing their information and spamming them than allowing them to book appointments with my business.) I'm waiting to cancel my booksy subscription, but in order to cancel you have to write them on chat, and then wait for a rep to call you on the phone, which has still not happened. They assure me some day that will have the functionality to let people cancel their subscriptions. Just another function you don't have with Booksy. I'm sure this business will fail within a year because they spent money to buy other platforms (RIP Genbook) and are hemorrhaging customers and seem universally loathed.

This review is for LIFEBOOKER LOOT, not lifebooker the online spa reservation system. The reservation system is great, undoubtedly.

For LIFEBOOKER LOOT I'd say only buy what you KNOW will be a good deal with a service or establishment you already TRUST. Getting refunds are only done via the owner of the establishment.

I, myself, just dealt with possibly the WORST cleaning service: My Smartest Choice (ny nj cleaning service). They not only didn't confirm, they cancelled my precious Saturday appointment (which I had to wait over a month for). They came the next day 2.5 hours late and without cleaning supplies. I said I would eat the cost of 1 and refund 5 full vouchers. They only refunded 3?

Once Lifebooker sells a deal it is up to the owner of the establishment to issue any refunds--Lifebooker has absolutely no weight in this process. And I am not sure how they choose these clients but there should be a better review process for choosing clients that are fair and equitable, as well as providing acceptable level of service.

Although Lifebooker Loot has been nice as far as customer service goes, they don't really fight for their customers.

When I've gone through Groupon, The Dealist, and other myriad deal sites (except KGB which doesn't respond to inquiries), I've never had a problem when I've had issues with their merchants. But Lifebooker Loot needs to change their model so that ultimately THEIR customers and not merchants can have a fair say when unjust business practices occur.

I bought a teeth whitening on Lifebooker for $129 and in the process of making my appointment, I had a horrible customer service experience with the dental office (wrong time, no call backs, rude man on the phone.) After three unsuccessful attempts at making the appointment, I asked Lifebooker for a refund. They refused to refund me but gave me $129 "reward dollars," which is essentially lifebooker store credit. I decided I would purchase a birthday gift of a massage for my boyfriend with $60 of the reward dollars. The appointment making interface is so horrible that I had trouble with it. I checked the box that said "use reward dollars," and stopped what I was doing to email Lifebooker to let them know exactly which massage I was trying to purchase with my reward dollars to verify that it would process correctly. I got an email response that said it would be "no problem to use my reward dollars" for the massage. When I arrived at La Nee Thai massage with my boyfriend a couple weeks later, to my embarrassment, the owner had NO IDEA what Lifebooker was. Lifebooker is supposed to offer these services at a disounted rate, but La Nee charges the same exact amount ($60) per massage. Needless to say, I had to pay for the massage again. I called and spoke with a countless people at Lifebooker, emailed and spoke to the manager twice (after she failed to return my promised call back) all she could say was "we're sorry." She refused to refund me saying it's against policy. No one there has any idea what customer service is or how to run a business. So now I still have the same original $129 "reward dollars" sitting in my lifebooker account that I will never use because I don't want to go through any more BS with this awful company. They are absolute crooks. I'm taking them to small claims court.

I always use services such as groupons, living social, giltcity, bloomspot and a whole bunch of other site to find good deals. When I came across Lifebooker, I was hesitant when they ask from my CC info but then I felt comfortable after the site states that my CC will only be charge once I receive services... guess what, one month after my cancelled appointment, the company used my card without my knowledge and debit my account for a cancelled appointment. Even though I cancelled the appointment with the salon, the entire amount - 100% was debited from my account because I did not cancel with this site. When I emailed them for a refund they told me that the salon debited my account, I called the salon and the salon said that Lifebooker debited my account. I called back lifebooker when the rep come on the phone and said since my account was already debited, they could not refund me. I hope the $24.75 was worth a potential long term customer. GOOD RIDDANCE... WILL NEVER, EVER USE THIS SITE... I wanted to file a small claims, but why give them free publicity...

The worst customer service ever! They work with crappy business owners without looking into the business. Once i bought a deal for a massage and when i arrived to the location, i realized the massage was performed at his own house (in getto Korea Town area). He had birds flying inside his home... i am not lying.
The other time, i bought a facial deal and this lady was rude, lying B. She made me wait 20 min outside of the building (she had the door locked from inside and did not pick up for phone for 20 min). I was mad... when she finally called me back, she didn't apologize at all but told me that i have to wait 15 more min! I left the business and called lifebooker customer service. I made 3 phone calls and sent maybe 20 e mails. Still waiting to hear back from them. Do not ever use this website! Groupon and living social seem like they def do more research before they work with any of these small business. They also have 10 times better customer service. I have been waiting close to 2 months to resolve this with lifebooker. No need to say i am done with them forever. Last time when i heard from Lifebooker, they told me that NoHo facial told them that i showed up late to the business and they were still trying to honor the deal with me but i refused to do it and went home, which is obviously a complete lie! I still have the voice mail she left me after i left, telling me to come back because now she's done with the previous customer who showed up late for her app. Of course i told this to lifebooker and they said they will look into it. It's been a month since then. No word from them and they do not respond to my e mails or phone calls.

I WAS WITH GENBOOK BOOKING SERVICES FOR SEVERAL YEARS. NOW THEY HAVE BEEN BOUGHT BY BOOKSY WHICH SUCKS! I AM SORRY THAT I WAS UNABLE TO GIVE LESS THAT 1 FOR A RATING.