Booksy

Long time Genbook user, since 2009, Great service. Booksy acquire Genbook it's been a nightmare. Customer Service seems nice enough that's all they are is Customer Service. They can only do as they're told.
I've had multiple phone calls. Multiple chats multiple emails still not fixed. This is a game changer for any one running a business. Mess with someone financially whether intentional or not software And credit card processor is substandard.
Payouts are missing. Complete nightmare complete nightmare accounting!

Such a scam. I have booked several appointments and clicked to have my Lifebooker rewards used for the services and that message never gets to the spa/salon so I end up paying full price versus saving $10. I booked a blowout last week for $40 and when I got to the salon, their regular price was actually $25. Because I booked with Lifebooker, I was charged the $40 versus the amount I would have paid by just working with the salon directly. What a joke site.

The merchant, in my back accesses my account with BOOKSY, change the reservation, the price agreed and deleted my own reservation of the day before. As a matter of fact, at the cash, I click the link I receive yesterday to confirm my reservation and price but the result was deleted and updated it by the merchant, without my consent.

How the merchant can have access to my personal informationBOOKSY account without my password?

Booksy is the worst...the website is poorly run and managed...would rate a negative if possible...hope barbers and stylist have an alternate site they can use because Booksy is horrible...

I haven't used Lifehooker and yet I get daily emails from these scumbags and unsubscribed 4 times and still get their junkmail. I've resorted to nasty emails which got an apology with a promise to rectify the situation and am still getting their junkmail flooding up my inbox. I wish someone like Anonymous would flood their servers and crash their service once and for all. Whatever happened to making an honest living?
Whatever happened to integrity?

After years of use my beloved Genbook calendar system was bought out by a marketing system Booksy. My longtime clients downloaded the Booksy app at my request but then Booksy failed to provide ease of use. The system would continuously buffer and never get to the point of granting a confirmation code. One client videotaped her attempt to book through Booksy and SIX minutes into the process it still hadn't gotten her credit card information. What NEW client would have stuck with it after twenty seconds of buffering much less six minutes? Then, customers showed me screenshots of a message they received "this business is no longer available" when ALL of my appointments were available. This led them to believe I had closed. That was the day I canceled Booksy. The cancellation process is a nightmare. I'm still not out of their business DESTROYING clutches.

I used to be with Genbook for 12 years then one day out of the blue they transfered all my data to Booksy. They removed all the titles from my reviews which my customers have written that way now Booksy picked a treatment for each review a lot all them are incorrect! I have clients that were booked for Endermologie and Booksy software says they were booked for botox! I believe I'm entitled to my original reviews from genbook not this ones that have been altered by a robot. This software is not for Day Spas is for Barbers...

Crappy booker can't eb=ven use due to glitch won't let users get code via other method but phone which, doesn't get sent!

I used to be an avid client of Lifebooker until earlier this year, when I purchased two Lifebooker vouchers for Soca Motion classes and after calling and writing the merchant repeatedly to schedule the classes and receiving no response, I contacted Lifebooker for a refund and was told, basically, that it was not Lifebooker's problem.

I filed a report with the Better Business Bureau, and I intended to blog and write on review sites about Lifebooker's policy of "screw you—you buy from us and you're on your own", but I decided to just take the $14 loss and never patron the site again.

I literally could not get ANYONE on the phone to help when my account was migrated from Genbook. They completely... and I mean COMPLETELY... shut down their phone support. The absolute only option for support was their chat feature, and most of the time I had to wait days for a response, and one time I literally waited WEEKS for a response. There was no option to start a new chat conversation... I was just stuck with no answers, when trying to run my business.

Overall, horrible. I'm guessing their software was ok... I was told at one point that someone from their support team would call me to go over the software features, but it's been almost 6 months and that hasn't happened. I'm just astounded that a company, who is there to help people like me run a business, which is my livelihood, would completely drop the ball and LITERALLY SHUT DOWN THEIR PHONE SUPPORT.

I did have a positive experience initially. I booked a few haircuts at a discount with an excellent hairstylist. Unfortunately, after a few months, the price of the haircuts went up significantly and I couldn't afford to get cuts from this stylist any more.
Let's move on to my most recent, horrible experience with Lifebooker. I purchased a deal for 2 facial treatments. The company began racking up terrible reviews after offering the deal and it made me hesitant to go there considering they would be stimulating my face with electrical currents. I asked for a refund, or in the least, a credit, because I didn't feel comfortable going there. The company had also marked my voucher as redeemed and I had only realized this after I got a email reminding me to use my voucher. That seemed pretty shady. Lifebooker refused to even give me a credit for the deal which was 85 dollars! This is not just chump change for me. I was very disappointed and told the rep for Lifebooker that I would never use their services again. Research the company very carefully before you buy a deal because you won't see your money again if the deal goes sour.