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3 Reviews by Milan

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Ordered a cake topper for our wedding in December, Was promised to receive it by June/July. It is September and I haven't received it. Called Etsy for assistance as the missed window will make me incur extra costs since our venue is out of town and we went on a trip to the venue in August to take all purchased accessories and decor items to necessary vendors in our luggage(as to avoid paying to ship them). Etsy says oh well, enjoy your topper we can't make the vendor do anything. Vendor has not sent any proof of any kind and then sends me an email today sayin I shipped it and added items to it that you didn't ask for and I missed the details that you did ask for. Wedding planning can be very stressful but i've been fortunate that mine has not been with the exception of this unprofessional vendor and etsy's lackadaisical support department.




Customer service is absolutely deplorable. I think this site may just be a scam. They're phone hangs up on you with no warning. Their reps tell you they will get back to you and never do and they obviously don't keep a thread of customer complaints because every time you call in you'd better know the last reps's name because you have to start over every time!! Lifebooker also shares your phone number with the business without asking you and has you deal with them when they're done doing their job.




When they said you should listen to your first instinct they were right. I HATE HATE HATE to shop at places that only offer store credit for items returned because no matter what the store does or how they're at fault they force you to keep a relationship with them that way. Ideeli is such a place. I order about 300 in merchandise which all have a very different ship date than when they actually did ship. (Very inconvenient) The funds are deducted from my account and I receive my items. Then low and behold the shirts are a completely different size than what the chart says, great I have to deal with returns and store credits now when getting my money back would've been a better option for us all. The shirts I order for my job are tents and theres no way that even with a belt I can style these into being cute. The material of the shirts also grate my skin which is what I really look for when ordering shirts. So I find a winter coat I like to spend the money I got in store credit on. Here come the next set of issues instead of using my store credit ideeli tries to use my card and it gets declined of course because I wasn't expecting to need to keep that balance on that particular card. Then I'm told there is nothing they can or will do about it and that I just have to pony up the amount when I had nearly 200 in credits to use. I tell them that I think this is ridiculous and that I didn't want to do that because I'd rather not give a store with such rigid policies more of my money. Then the customer service team by email tells me they could simply reset the order and apply the credit that way. Confused at the difference in treatment by customer service reps I tell the rep to do that and confirm that my personal account would not be affected by putting in a different card number. Then I get no answer for three days until I send another email and find a chat specialist. Finally I get the orders taken care of or so I think and the amount owed on the order is changed to 0.00. I think I'm done and reauthorize my card. Then I go to buy a plane ticket for an impending trip and am declined because low and behold my account has been charged for the item I purchased. Contact customer service told its not a charge it's a hold! Theres nothing we can do about it the other rep shouldn't have told you your account wouldn't be affected. That will be on there for 3-5 business days and guess whats we're about to have a long weekend. Goodbye plane ticket and trip because you will surely be cost prohibitive by the time I get my funds back! The rep continues to tell me that at the point of purchase my card needs to be authorized to verify my account. Hmmm.wouldn't the point of purchase be when the goods are exchanged for tender?? That point would have been when my store credits (which are basically my cash that's already being held captive by ideeli for a purchase gone) were exchanged internally for the items I purchase would it not? So why is my account even being mentioned in the same order when it's been paid for and internally at that. After speaking with a rep and having my intelligence insulted when she tried to explain a point of purchase and the differences between giftcards and store credits I got on the horn and decided I'd rather spend my money on attorney's fees so they can spend their time and energy on drafting a letter to the better business bureau and I can get some much needed rest and relaxation. Thanks Ideeli! One good turn deserves another.

Milan Has Earned 12 Votes

Milan C.'s review of Etsy earned 8 Very Helpful votes
Milan C.'s review of ideeli earned 4 Very Helpful votes

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