Ordered a cake topper for our wedding in December, Was promised to receive it by June/July. It is September and I haven't received it. Called Etsy for assistance as the missed window will make me incur extra costs since our venue is out of town and we went on a trip to the venue in August to take all purchased accessories and decor items to necessary vendors in our luggage(as to avoid paying to ship them). Etsy says oh well, enjoy your topper we can't make the vendor do anything. Vendor has not sent any proof of any kind and then sends me an email today sayin I shipped it and added items to it that you didn't ask for and I missed the details that you did ask for. Wedding planning can be very stressful but i've been fortunate that mine has not been with the exception of this unprofessional vendor and etsy's lackadaisical support department.
Hi Milan,
I'm incredibly sorry to hear of this ordeal, and am very willing to help in any way I can. Our first priority is that our members are thrilled with their ideeli experience, and I truly take it to heart when they are not. Can you please share your order number and user id with me via private message? I'll look into this matter right away.
Best,
Jason Faria
Sr. Manager Customer Service