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letgoReviews 839

1.8
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letgo Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily due to frequent reports of scams and unresponsive sellers. Users express frustration over the prevalence of non-serious buyers and automated responses that hinder genuine transactions. Concerns about safety and a lack of effective customer support are also prominent, with many customers feeling neglected when issues arise. Although some users have found success in selling through the platform, the overall sentiment leans heavily towards disappointment, suggesting a pressing need for improved oversight and customer service to enhance user experience and trust.

This summary is generated by AI, based on text from customer reviews

service
21
value
19
shipping
15
returns
15
quality
14
California
1 review
2 helpful votes
Follow Stewart V.
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I agree with Mark h.
I listed tons of cheap stuff and alot of expensive stuff. Forget selling anything collectable for more than 20.00. When you do be prepared to answer stupid questions and hear dumb comments and get strung along on a 5.00 item to the point you get frustrated with the whole experience. I've come to the conclusion it is for poor people, teenagers, or people not looking for a "fair" deal. They want to steal it. One of the most common comments I get is, "to much for me bro. "I continue to post because it's easy to use and they have national advertising. Maybe someone with money will look one day out of curiosity. On a scale of 1 to 10 it's about a 3 and that is generous...

Date of experience: April 25, 2017
Ohio
1 review
4 helpful votes
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Kinda good
April 24, 2017

Last lady on letgo was supposed meet up with me three times i answer her calls waiting for her she always had reason why she couldn't meet up with me so i can buy her easter baskets i told her i pay her $60 bucks but she never showed up she went on my rates and she lied about me im not that kind person i care i never had problem with anyone else on letgo

Date of experience: April 24, 2017
Indiana
1 review
2 helpful votes
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I don't know what everyone else is talking about on here; I love letgo. I usually do ask people if they'll take a little less than the posted price but I'm also very interested in every item about which I inquire. I have bought an exercise bike, a playstation 3, xbox games, and a cell phone from people using the app just in the last few months. I highly recommend it!

Date of experience: April 24, 2017
Washington
1 review
3 helpful votes
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Awful App
April 22, 2017

I have to agree with everyone else. The people who express 'interest' probably work for Letgo. I am removing the app tonight and using CL instead.

Date of experience: April 22, 2017
Florida
2 reviews
4 helpful votes
Follow Mark H.
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Garbage. Stay away!
April 21, 2017

This is the worst experience ive had with selling a used or new product. Craigs list is 10 fold better since the inquires are not impulsive and genuine. I almost feel letgo is a hoax. I've sold way more stuff easily on craigs list. Letgo is bs because all i get is 9 out of 10 people saying interested, but they never ever buy! While they make millions of this app, i feel this should be more proactive in the way people interact with that nessage. Real simple, if you say your interested more than 10 times and dont follow through with a purchase, you should be banned! Scummy company!

Date of experience: April 21, 2017
Texas
2 reviews
1 helpful vote
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Don't get this
April 20, 2017

What a waste of time. No serious responses except from other people that arent selling their stuff either. Not one response after 2 was. There's also dumb stuff in there. Dirty, old track shoes for $15 that was more than they were new. Forget this one. What a swindle.

Date of experience: April 20, 2017
Pennsylvania
1 review
6 helpful votes
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Waste of time
April 20, 2017

Total waste of time! Nothing but jackasses with nothing better to do then inquire about something when they really don't have any interest in buying it. Just to waste your time.
Either that or they want to lowball you and have the nerve to ask you to deliver it too.
HA what a joke. That and the never ending stream of morons saying IS IT STILL FOR SALE? Duh buttwipe its still posted isn't it?
I don't understand people who get off on wasting others time, I mean seriously what do they get out of it? This app or any others like it are just not worth your time.
It's not the app's fault though, It's all the sad morons out there who are dirtbags and need to get a life instead of harassing others through an app.
PS word for the wise to sellers (honest sellers), don't fall for the paypal scams or the check scams and make buyers come to you, you set the place and time and make it somewhere that your safe.

Date of experience: April 20, 2017
California
1 review
1 helpful vote
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Place for scammers
April 19, 2017

I find there are lots of scammers on this site. I purchased what I thought was a Iphone 7 plus that was unlocked. I took it to verizon and it could not be activated. They looked up the upc and it showed it is a iphone 6 plus. Looks like it has been repackaged in a iphone 7 case. I tried contacting the seller but they blocked me. Bad site with no buyer recourse. Avoid this site.

Date of experience: April 19, 2017
Canada
1 review
1 helpful vote
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Absolute Garbage
April 19, 2017

Its just another $#*!ing Google site that will not allow you to use it unless you give every last detail of who you are. This social media $#*! is going too far now. You can't even sell $#*! unless you download the app, giving them access to everything on your phone. Just absolute garbage!

Date of experience: April 19, 2017
New York
1 review
2 helpful votes
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Scammers on this site
April 19, 2017

I used this site once and got completly scammed. I met one person who said they wanted to buy my 3 new iphone 6s. He just played games and i walked away. 2nd person said he would pay by paypal and i never got a dime and he kept the phones. I will never use this site again. Mark my words be very careful!

Date of experience: April 19, 2017
Connecticut
1 review
1 helpful vote
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It safe enough
April 19, 2017

I met up with a potential buy which I did previously from letgo, to sell my iPhone. I had sold a piano here months before. So I meet up with the guy... he fronts about the money and I tel him there's a bank at the mall we are at and he asks to take a look at the phone and snatches it out of my hand runs into the back of a vehicle and drives off. These apps are stupid. Theyre like Craigslist. I'm just gonna say eBay is the smartest and PayPal is the best form of payment.

Date of experience: April 19, 2017
Florida
1 review
1 helpful vote
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One good experience
April 18, 2017

I just tried Letgo for the first time. I put my BBQ grill on there with pictures. Got several messages first day. Sold it on day two to a nice firefighter. He paid cash and picked it up with his trailer. No complaints here.

Date of experience: April 18, 2017
Pennsylvania
1 review
4 helpful votes
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So far the experience has been great, Due to skepticism of both end between buyers and sellers you can feel the tension. Nobody wants to get burnt. There must always be away to protect the users jyst like eBay, Amazon or any other buy here pay here website. It's 2017 and with all the technology and information provided to us I feel it would be more resolving for all. I placed 2 items got chat on them as soon as I clicked the picture. Not bad batting average. Highr demand, new & expensive. I was beyond fair in marketing price and shipping was worked out for out of state buyers. Get back with the final final result still in the making the money ha not hit yet because the tracking number for the itam has not been scanned yet. Both seller & buyer have a confirmation of both monies and products in the final stage now just a release needs to happen for us both. It was a pleasure professional and I'll keep doing it. Like in any business you have your loses but you always need to alerts instincts and senses high.

Date of experience: April 18, 2017
New York
1 review
2 helpful votes
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Scammed
April 17, 2017

Someone sold me a iCloud loud phone and took my $100. I was so distraught and the seller disconnected his number and stopped responding on site. His name is Marvin.

Date of experience: April 17, 2017
Massachusetts
1 review
4 helpful votes
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Games
April 17, 2017

This site is kind of a waste. People will contact you about an item asking all kinds of questions acting like they are interested. Meanwhile seems like its a game to so many people. Acting interested then all of a sudden they dont drive or some lame excuse knowing the whole time they werent intetested at all. Other then that they will pretty much want the item for next to nothing. Bunch of cheap low life scammers wanting something for free or someone who has nothing better to do. I think this site could be beneficial if people had the capacity to be honest.

Date of experience: April 17, 2017
Arizona
1 review
8 helpful votes
Follow Tiffany C.
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Everyone on here is so cheap, and $#*!ed. You might as well just stick with Craigslist honestly.
I was selling a pair of $200 head phones for only $25, and you get $#*!s asking for a better deal, or for free... these are the type of idiots you will be talking to -_-

Date of experience: April 17, 2017
Pennsylvania
1 review
0 helpful votes
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Was doing well using app then one day down loaded update and got bumped down.
They tryed saying I didn't get back to someone fast enough that's why. But that's wasn't true at all I had no inquiries to respond to and when I do I always respond immediately. They lied and a have no proof and wouldn't fix it. I haven't had a customer since. They have ruined everything for me. All the time I put in listing items to sell and now I can't sell anything. I think it may have just been a scam in the making all along I heard they want to charge now for what they took from me. Guess there's always good old Craigslist. What they did to me is fraud.

Date of experience: April 17, 2017
Indiana
2 reviews
1 helpful vote
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Love it
April 16, 2017

I've made so much money by selling things I no longer need on letgo. Sure you get people asking if the item is still available and when you say yes, they never respond. So what? I'm glad letgo came around, a lot better than CL.

Date of experience: April 16, 2017
California
1 review
0 helpful votes
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It took me a while on the platform until I understood the bump up functionality. Now that I can't do that for free i might try something else like FB. But it did the job for me...

Date of experience: April 16, 2017
Georgia
1 review
0 helpful votes
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Wow
April 15, 2017

I was interested in uploading the app to sell futon, flatscreen, exercise bench and weights and dinette set. However reviews are creating doubt that letgo may not be the best path. How long has this app been in existence?

Date of experience: April 15, 2017

About the business

Snap, post, chat, and sell. letgo, the app that lets you buy and sell quickly and locally in the United States.


letgo.com
Founded in 2015
Naarden,, DE
+15