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letgoReviews 839

1.8
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letgo Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily due to frequent reports of scams and unresponsive sellers. Users express frustration over the prevalence of non-serious buyers and automated responses that hinder genuine transactions. Concerns about safety and a lack of effective customer support are also prominent, with many customers feeling neglected when issues arise. Although some users have found success in selling through the platform, the overall sentiment leans heavily towards disappointment, suggesting a pressing need for improved oversight and customer service to enhance user experience and trust.

This summary is generated by AI, based on text from customer reviews

service
21
value
19
shipping
15
returns
15
quality
14
New York
1 review
2 helpful votes
Follow Peter c.
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Just like everyone is saying you get a lot of is it still available, is your price firm? I think next time I get one of these I'm going to say yes it's free where can I bring it to? Busy there balls for waiting my time. Listed a lot of stuff and never got any sales! Just bull$#*!?

Date of experience: June 2, 2017
Maryland
1 review
4 helpful votes
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I live in between two major metro areas with well over 2 million people and after 2 months have yet to sell anything on letgo. You get a lot of "Is this still available" then nothing. I think letgo is using bots instead of real people to boost their numbers and marketing. Waste of time!

Date of experience: June 1, 2017
New Jersey
1 review
2 helpful votes
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I figured out that this was a scam what a waist of commercials too. Just uninstalled the app. Last guy was so dificult i told him to go pound sand. First wanted to lowball me and then ask for me to deliver it.

Date of experience: May 31, 2017
Texas
1 review
1 helpful vote
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I'm not happy with the way my transmission was listed as a grey metal case. Generalizations of this nature hasn't gotten any results whatsoever. Why not list it as an automatic transmission? To me, that would make more sense!

Date of experience: May 30, 2017
Missouri
1 review
3 helpful votes
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I have made over $3000 off of this app get it so you can get a lot of money like me I sold a socer ball for 30 dolers and made a lot of money when I sold more

Date of experience: May 29, 2017
Texas
1 review
2 helpful votes
Follow Nan S.
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This is a reasonably decent site for buying/selling but the minute you need assistance with customer service, you might as well cancel you account and move on, as I have done. 6 months into an active account, all of the sudden my clients were all texting, "What happened?" "Where is your account and listings?" To my dismay and with zero advance notice, some genius in LETGO decided to mark my account "pending modification" which also sends emails to all active clients this message,"This Buyer no longer wants to buy your item, better go find another buyer or seller" WOW, not only did it take them 48 hours to realize they screwed up and attempt to reinstate my account, they mispelled my email address by 2 letters making it impossible for me to edit, add or delete any listings! 15 emails and 9 days later, they still are clueless as to how to correct their mistakes, and I am convinced their customer service dept consists of one poor fellow named SIMON that can do nothing other than send me the same blanket email on how to change my email address even though for 9 days I have told him in the shortest words and smallest concepts that isnt possible for me to do, since they messed this account up to begin with and when i attempt over and over and over to follow their inane comments, just get the same email, "this account is already registered so no luck" Wow, what a joke, honestly I can sayI have wasted so much time just to be foiled by ignorance in the useless customer servicee department. Go to Offerup or 5 miles, anything but this useless site! Save yourself the eye twitching

Date of experience: May 25, 2017
Florida
1 review
0 helpful votes
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$#*!ing apps.
May 25, 2017

Befor use or install. Make it sure is apps work.
Every day is crash it.
Build this apps is $#*! top.
To many idiots and scammer ther.
Not recommended

Date of experience: May 25, 2017
Missouri
1 review
1 helpful vote
Follow Joe m.
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Just another marketplace waste of time for most sellers big laugh for tire kickers scammers and ball Buster's. Did eBay create this app or buy it and screw it up again... another one?

Date of experience: May 24, 2017
New York
1 review
0 helpful votes
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This site is one of the most counterintuitive and difficult sites I've ever encountered. I'm looking for a used car, and, there are no filters (effectively) and after about 5 minutes of trying to create some semblance of order to my search, I gave up. Can't believe it's ongoing; no idea if public or private company... if I had money, and it were public, I'd short the stock.

Date of experience: May 24, 2017
Ohio
1 review
6 helpful votes
Follow Larry V.
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Loaded with 'Tire-kickers' and people who only want a response for something to do. They all ask 'Hi. Is this item still available?" even when you post in the ad that it is. Don't waste your time trying to sell on this site! If I could give this a zero star rating I would! Letgo is a Letdown!

Date of experience: May 23, 2017
Illinois
1 review
10 helpful votes
Follow Amit B.
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They have a team who respond to your ad, they will make you feel that they are going to purchase and finally they will stop responding. Stop playing with us.

Date of experience: May 23, 2017
Canada
1 review
6 helpful votes
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Yeah clearly employees responding to ads. Not sure what the purpose of that is, since most people arent looking to engage in worthless conversation with strangers on buy and sell website. They are looking to sell their stuff. "Is this still available" - what exactly is this business trying to accomplish by getting their employees to message people to ask this question? Sounds like a flop to me. Off to craigslist.

Date of experience: May 23, 2017
Florida
1 review
2 helpful votes
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What a joke
May 20, 2017

All all the reviews are the exact truth have not sold one thing nothing but stupid questions and a waste of my time is it still available yes it is would you like my phone number to talk to me about it end of the conversation

Date of experience: May 20, 2017
Florida
1 review
0 helpful votes
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Frustrating
May 19, 2017

Great idea... have bought things here... however, posting things for sale is nothing but frustrating. Entering more than one picture or entering info on the product or pricing is unbelievable... will return to craigslist where it's a snap! I now know why so many things are posted with no info! Looked for Let Go manual... no info.

Date of experience: May 19, 2017
California
1 review
8 helpful votes
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What A Joke
May 17, 2017

Everything bad that i have read here, I have experienced it myself:)
I joined this site because of all the commercials but they don't tell you about the 90% of peep on here being low lifes that have nothing to do but to complicate and ruin things for the rest of us.
This site is a joke, along with the rest of them out their.
I guess you can't keep the idiots away from any sites. They are everywhere.
-Tired of wasting my time answering stupid questions that are already in the description for my items.
-Tired of people trying to get everything 1/2 price from the low price that i have already posted.
- Tired of completing a negotiation and peep changing their minds.
-Tired of moran's continue to ask "is it still available" and no response after that
-Tired of idiots that have nothing better to do ruining it for all of us
-LOL i was just trying to Letgo of few items that i don't need, never thought of selling them till i saw the commercial, but this is to frustrating, put that on your commercials lol
-Not sure if my next buyer will be at the location since twice they haven't showed up nor communicated. Well i know he is not going to be there because i am done with this site :)-

Good luck Everyone
There has to be more efficient way of running a site like these

Date of experience: May 17, 2017
Florida
1 review
9 helpful votes
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I tried the app, and like everyone else, had the same experience with bull$#*! buyers. The only way to delete my account was to make a request to customer service. I made several requests and they would never delete it! But I always got the survey asking how the service was a few days later. Since they didn't want to delete my account, I decided it was time to take matters in to my own hands. Do you want to delete your account but had no luck? This is what you do:
Start listing porn collections. Go to google and type in porn collection, then click on images. With your phone, take a picture of any of the images that come up. Post the pic you took and In the title, call it "Mega Porn Collection"!
Pretty soon, you will get a warning letting you know that your item was deleted. Immediately post it again, by this time your account should be under review. If they don't delete your account after review, repeat the process.

Date of experience: May 16, 2017
Canada
2 reviews
8 helpful votes
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Fake buyers
May 16, 2017

This app sucks
Have a feeling it's staff members pretending to be buyers. Pretending they are interested with multiple questions then they back out at the last second.
Very fishy

Date of experience: May 16, 2017
California
1 review
1 helpful vote
Follow Blue t.
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I like that app and I buy some stuff from and some of the sailers is very good nice but some even you make offers in item they but appointments to meet them in public place they never show up and 1 hur later send you a massage from let go and say ohhh I was there how come I didn't see you even when they have your cell number and after the gontoi your page and put bad reviews like offer good person don't show up waisting my time is not bite that Kind of bad reviews but they don't look for they self how they waist people time I drive from my place 40 min to meet the person and buy the item after tonight person go to my page and put bad reviews... is that fair? But some salers my god I have one today I buy something they even ship the item to me and give me a tracking number even best packaging to send me and fallow up with me until now you can say here doesn't matter you buy $10 or $******* they fallow up with you not going to your page and live a bad review why because buyer have flat tire and didn't make in appointment and beside make another appointment say your a time waisted or live a bad review I am sooo sorry body you lose the sale not me,,,,,,,,

Date of experience: May 14, 2017
DO
2 reviews
3 helpful votes
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I created an account and when it loaded my profile it listed me in Romania. I live in United States and could not use site. I tried all the suggested changes but still would not change my profile country. I contacted the company by mail and they basically told me the same steps. What good is a site if you can not use it.

Date of experience: May 13, 2017
Tennessee
1 review
6 helpful votes
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Update?
May 12, 2017

The simple fact that you can't edit your product information or end listings through the website is enough to give this a one star review. Are you serious? Update your website guys, it's 2017.

Date of experience: May 12, 2017

About the business

Snap, post, chat, and sell. letgo, the app that lets you buy and sell quickly and locally in the United States.


letgo.com
Founded in 2015
Naarden,, DE
+15