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letgoReviews 839

1.8
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letgo Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily due to frequent reports of scams and unresponsive sellers. Users express frustration over the prevalence of non-serious buyers and automated responses that hinder genuine transactions. Concerns about safety and a lack of effective customer support are also prominent, with many customers feeling neglected when issues arise. Although some users have found success in selling through the platform, the overall sentiment leans heavily towards disappointment, suggesting a pressing need for improved oversight and customer service to enhance user experience and trust.

This summary is generated by AI, based on text from customer reviews

service
21
value
19
shipping
15
returns
15
quality
14
Louisiana
1 review
7 helpful votes
Follow No s.
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Want something for nothing. Waste your time scheduling, reschedule expect you to drive to them for $5. Are they FC! I'll burn it first.

Date of experience: September 15, 2017
Florida
1 review
3 helpful votes
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Generally frustrating!
September 14, 2017

When used as intended, just fine. I have sold a few things to extremely fair and nice, personable people. They showed up on time and we exchanged item/$ then we all went about our business. However, I have also had quite a few people agree on a time and place to meet then never show up (WHAT is that about? Why bother and pretend to be interested in an item if you have no intention to show up?) which is an INCREDIBLE waste of my time and so rude, I have had a lady insist I take my item off because she was definitely going to come pick it up then block me (again, I was totally befuddled... Why? What was her endgame?), people agreeing to come pick up an item and never show... and SO many people asking if something is available... Then never responding when I reply that it indeed is. And overall, people just want free sh*t. 90% of the things I have gotten rid of through this was because it was free. So. Occasionally works as intended. Mostly crappy experience.

Date of experience: September 14, 2017
New Jersey
1 review
2 helpful votes
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I have purchased many item from Letgo and one Idiot seller reported me as a scammer because I asked to ship item cause he was far away shame that some are complete $#*!s as him.

Date of experience: September 11, 2017
Michigan
1 review
1 helpful vote
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There is an option to add more pictures, however, it rarely works for me to do so. Doesn't matter how many times I try. Until they fix it, use Offerup, I've never had an issue them.

Date of experience: September 11, 2017
New Jersey
1 review
3 helpful votes
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I saw a single item that seemed more like a joke. After I opened the sellers item I started to get weird and inappropriate messages from what seemed to be the seller. The messages continued until I realized I could block them so I did. I haven't used app much sent from fear of the same. It seems there maybe users who want to be funny and most definitely are not. Just be ware that not everyone wants to sell some people want to be funny.

Date of experience: September 11, 2017
Michigan
1 review
3 helpful votes
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I posted a new garage door with full mechanisms for 200 dollars. And they said my post was not acceptable. What is wrong with them?

Date of experience: September 10, 2017
Colorado
1 review
12 helpful votes
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Robbed
September 10, 2017

So furious! Used this app to sell my IPhone 6Plus and was robbed! Two teenage girls met with me instead of a man, that's the first red flag. They showed the money so I thought it was legit and they asked to see it. Grabbed it and ran off! Before I could do anything I saw they went back onto their FAKE profile and blocked me! Never using this app again, anyone can make up a fake profile and rob you, or even worse they could hurt you. Extremely dangerous!

Date of experience: September 10, 2017
Florida
1 review
9 helpful votes
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Potential buyers
September 10, 2017

I guess I don't fully understand the mindset of some of the people (potential buyers). I've received several inquiries about items asking if the item is still available. I respond accordingly and then never hear back. Thus, why ask if you are not truly interested. This gets quite frustrating/annoying.

Date of experience: September 10, 2017
Michigan
1 review
6 helpful votes
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Terrible Customer service
September 7, 2017

Letgo probably has the worst customer service I've had ever seen not only do they not have a phone number to contact but the email is automated and doesn't help solve your issues. Plus they flagged my profile for no reason and decided to suspend and delete my posting. I will never be using letgo again!

Date of experience: September 7, 2017
California
1 review
7 helpful votes
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Worked Great For Me!
September 7, 2017

Reviewers are complaining that buyers are cheap or no-shows or sellers are rude AND THEY'RE TRASHING THE APP FOR THAT?

I had a great experience as a buyer. The item was in great condition, the seller was polite and he put the item in my car as it was large and bulky.

Date of experience: September 7, 2017
Minnesota
1 review
6 helpful votes
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This ap is exactly what people say it is. Terrible! I'm convinced the customers who ask if an item is available are robots, not real people inquiring about actual merchandise. This ap has a review of 1.6 and I can see why. Find another ap because this one stinks. If LetGo was to find a way to have a filter that customers have to go through to prove they are serious about a product it might change their buyer/seller engagement. Good Luck LetGo, for now please delete my account.

Date of experience: September 3, 2017
New Jersey
1 review
6 helpful votes
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Waste of time. Price not shown upfront until you click the item. Then the silly questions from would be interested people which don't bother reading the description with details of the item. The description should open up right away so people can see it. It does not, and people need to click on it to see the description. So no one does. Sellers watch out for scammers with friends that will stop to pick it up, etc. Selling may be better the old way of newspaper ad, Craigslist, Amazon or Ebay.

Date of experience: September 3, 2017
Arkansas
1 review
1 helpful vote
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Bad Experience
September 3, 2017

I get losers asking ridiculous questions and letgo deletes my car. And it happens over and over. Nobody to stop them from bothering.

Date of experience: September 3, 2017
California
1 review
6 helpful votes
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How anyone sells anything for more than $5.00 on this app is beyond me. Literally everything I posted got nothing but ridiculous low-ball offers or people just asking me what my lowest price is without even making an offer. Most of the times the ones who say they're going to commit to buy turn out to be fake or scammers anyways. Complete waste of time.

Date of experience: September 2, 2017
New York
1 review
2 helpful votes
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Yes definitely the Letgo app is the best app for sell and buy, it is alive, easy, quick, chat, and free. I uses this app during 9 months and i made more than $2000 in this summer, from selling my new and used stuffs.
I put fair price, clear pictures, correct info for my items, I am polite and patient, i do good communication and respect the buyers... some buyers arrange a meet to come and take the item but they don't make and I don't care, but most of them come and buy, then I put good reviews for them, then they put best reviews for me.
Although there are more scammers in this site but in first week in my using this app, I got them know completely and I have never scammed by them.
They ask me my phone # but I don't give them and I tell finish ur talking over here by chat, they ask me my paypal acaunt, but I don't, because I know who is the real buyer and who is clown scammer.
And I can tell %30 of my selling items include s shipping.
Again I am telling Letgo app the best for me, thank
U Letgo team.

Date of experience: August 30, 2017
Pennsylvania
1 review
4 helpful votes
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Annoying
August 30, 2017

I listed many items, gave away a couple
Of things and sold one thing. Every other interaction I have had on the site (a lot) were total wastes of time. I found the overall experience very frustrating. In fact, I ended up deleting the app all together. I would rather have junk sit in my closet indefinitely than to answer a bunch of dumb questions like "is in still available?" only to get no further in my quest to get rid of my things. You are better off having a yard sale.

Date of experience: August 30, 2017
Florida
1 review
0 helpful votes
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This is terrible, stay away from it if you can Craigslist and OFFERUP are much better. Lots of scammers here and zero(0) nada, null, zilch costumer service.

Date of experience: August 30, 2017
New York
1 review
4 helpful votes
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Tons of Scammers
August 30, 2017

I think letgo is full of scammers so wanted to check reviews more deeply, and as I'm going through the reviews it seems that I am correct. I had an interested buyer asking me for my full name and address and that she would send me a check from her bank and have someone pick up the items. She didn't even care to come see them! Never ever ever take a check from anyone. Cash or no deal. I'm not really feeling this app at all. Would have potential but unless Letgo can figure out how to filter out and block all scammers this is a scary app.

Date of experience: August 30, 2017
Nevada
1 review
3 helpful votes
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Low
August 29, 2017

This app is not recommended at all, they wont let you upload any banners of sale or 50% off on your items, it seems that they want to keep you waiting to find a customer for a year. They dont let you sell your items quickly, no reply to your questions. Totally low. Dont waste your time. I've tried Carousell is a lot better and more professional.

Date of experience: August 29, 2017
Idaho
1 review
4 helpful votes
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Not impressed!
August 28, 2017

This app is a glorified crackhead version of Craigslist. Not even worth my time. People never come through, they just wasted my time. They don't ever buy anything, it's nothing but a scam. People on this site will sell one boot, one rim, a toothbrush, used underware... it's absolutely ridiculous, not to mention disgusting. I guess if you're into buying 5th party garage sale stuff from the ghetto this is your site!

Date of experience: August 28, 2017

About the business

Snap, post, chat, and sell. letgo, the app that lets you buy and sell quickly and locally in the United States.


letgo.com
Founded in 2015
Naarden,, DE
+15