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letgoReviews 839

1.8
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letgo Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily due to frequent reports of scams and unresponsive sellers. Users express frustration over the prevalence of non-serious buyers and automated responses that hinder genuine transactions. Concerns about safety and a lack of effective customer support are also prominent, with many customers feeling neglected when issues arise. Although some users have found success in selling through the platform, the overall sentiment leans heavily towards disappointment, suggesting a pressing need for improved oversight and customer service to enhance user experience and trust.

This summary is generated by AI, based on text from customer reviews

service
21
value
19
shipping
15
returns
15
quality
14
North Carolina
1 review
5 helpful votes
Follow Julia B.
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No one monitors properly when someone sells an item it will still be posted and to many ppl put items in free section that in fact are not free and never was intended to be e free.

Date of experience: October 17, 2017
Massachusetts
1 review
5 helpful votes
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Depends
October 17, 2017

Depends on what your looking for and what your selling. I have bought and got good results and good prices. I have meant some really nice people too. I had some bites on my products. Was left hanging once. Mostly I am satisfied and will continue use Letgo.

Date of experience: October 17, 2017
Minnesota
2 reviews
20 helpful votes
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Full of Bots
October 14, 2017

This thing is nothing but bots. At about the same time each night I get one or two queries about an item I have up for sale. Nothing more, no response after that. They are either paid employee's or scripted bots trying to make you think this app is active.

Date of experience: October 14, 2017
Pennsylvania
1 review
2 helpful votes
Follow Andi E.
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I have been pretty successful but primarily when I am selling things ready for the dump. I've noticed that is really what people are selling... lots of weird worthless crap.
I've sold lots of furniture at very reasonable prices because I know I don't want to work hard to get a booth and sell it myself at a flea market. If you analyze your options often the best is giving away free or reduce price. Then I get real interest and items are out of my life. It's possible that less success might mean you are unrealistic about how you are pricing things.

Date of experience: October 14, 2017
California
2 reviews
5 helpful votes
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Ridiculous waste of time! I'm going back to CL! At least you can dialog with the seller there. Letgo, you're fired!

Date of experience: October 11, 2017
Nevada
1 review
3 helpful votes
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Bumping up
October 11, 2017

We pay for a bump up. Its there for less than 20 minutes and the item we can't find the item. This is a rip off

Date of experience: October 11, 2017
Nevada
2 reviews
13 helpful votes
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I've tried to purchase a stove, a refrigerator, a fan, and kitchen supplies - to no avail. Either I get, "oh, it's already sold, but here's something else." Only to find out it's already sold also. I also say I'm interested and either no one replies or they tell me they are selling it for their father, brother, mother, boss... and contact them. But if you're selling it for them, then why do I have to contact them in the first place. I ended up buying everything from Craigslist. Who knew Craigslist would be a hundred times easier.

Date of experience: October 11, 2017
North Carolina
1 review
5 helpful votes
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Waste of Time
October 10, 2017

I posted some tires for sale and noticed the only time I got a response was whrn I paid the $1.99 extra. I had several messages but no one ever responded after I answered them back. This happened like 8 times already! Very aggravated because I've spent $4.00 already trying to sell something on a free app!

Date of experience: October 10, 2017
Canada
1 review
2 helpful votes
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Frustrating because, I requested "help" from the site as I couldn't reply to chat messages and all I got was a few robotic response, none were of any help in solving the issue!
Annoying because after numerous emails requesting that they have deleted my profile it remains as is.
A pointless service.

Date of experience: October 6, 2017
Arizona
1 review
6 helpful votes
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This site is a joke! Had every person not serious about my item for sale! Will never use this site again!

Date of experience: October 5, 2017
New York
1 review
4 helpful votes
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DONT WASTE YOUR TIME!
October 5, 2017

People are contacting and if they don't like the price, they flag your item.
I posted few items that been marked as "SOLD" which I never marked them as sold and you cant change it, than if you want to repost it, it will discard your post due to duplication.
You better of taking your chances on craigslist.
I pot one star cause I have to mark one, but they don't deserve any!

Date of experience: October 5, 2017
New York
1 review
4 helpful votes
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Of the many things I have tried to sell at fantastic prices all I get is lowballing asshats who bother me with "Is it still available" or they offer me HALF of what I am asking. They dont respond back when i say yes it's still available, come look. I even bump up my listing for 1.99 and that's a joke, it only moves it to the top of the list and only stays there until people list their stuff which is quite a lot of merchandise so you get bumped back down in no time. I learned my lesson after paying 2x. No more Let Go for me, they should rename it to Hold onto your stuff because people want your stuff for free.

Date of experience: October 4, 2017
New Jersey
1 review
6 helpful votes
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Setup is a nightmare, and very intrusive. Asks for too much information about location from the very start. I wrote them saying that they need to simplify the process to something more like Craigslist, where everything you need to add, edit or delete is at one spot. I found it a problem to have to reveal your specific location immediately. I did get a potential buyer, but could not hook up with that person because I registered Letgo at a PC, and the software did not sync to my tablet. I may try again, but probably will not now that I see from the other ratings most people agree with me in some way, shape or form.

Date of experience: September 29, 2017
Massachusetts
1 review
5 helpful votes
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Fk letgo
September 23, 2017

Bunch of tire kickers. Kids and bums that would never be on the site if it wasnt in the phone when they bought them... I even post... First line "18+ and NO TRADES"... Just fkn ignore me every time "I trade you a mountain bike"_ go kill yourself asshats

Date of experience: September 23, 2017
Wisconsin
1 review
6 helpful votes
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I have been on letgo for months and more than anything I get people that ask a question and no one answers back! Why is that happening? I came to the conclusion that letgo used he's employees to send messages to us "Sales people" to keep you thinking there's customer's in the other side interested in buying but "NO ONE ANSWERS BACK! Now you can't delete your profile picture WHY? I have someone sending messages interested but at the end nothing happens!

Date of experience: September 21, 2017
North Carolina
1 review
3 helpful votes
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Bull$#*!
September 19, 2017

I posted a deer stand for sale or trade and took time and effort to get really good pictures of it and someone reported it immediately, although it is allowed to sell on letgo. Only firearms and "related" are not allowed. WASTE OF TIME. Only good thing to say about it is I had a few decent sales. But most people don't respond to a message or try to lowball the hell out of you.

Date of experience: September 19, 2017
New Jersey
1 review
1 helpful vote
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Anthony Sims did not provide a physical home address. His cell phone was advertised as UNLOCKED. When I put my sim card the carrier I inserted was not supported. Please be aware that this is not good to have a not return policy. There are people that will do anything to unload a bad product that will destroy Letgo's reputation and will loose future business if they are for profit.
Transaction that shows is 201. I lost $230. For a lousy iphone 5s.

Emilio Villanueva

Date of experience: September 19, 2017
Illinois
1 review
6 helpful votes
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Sheeple with no commitment
September 17, 2017

No one ever comes through. The automated response "is it still available? " hits your chat box 12 times a day and no one ever responds. If they do respond they lead you on for a day and a half wanting to meet and you never hear from them again. Only one person seemed particularly interested and kept trying to talk me down off a severely diminished price. The man insisted I was being an $#*! for a never opened item we bought for the kids and they didn't want, when we posted it for less than half store price. Terrible customers, no result.

Date of experience: September 17, 2017
melissa d.
California
1 review
2 helpful votes
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There is scams with people who try to rip you off. Be careful when you attempt to do a car purchase, many people are dishonest. There are parties who use females/males as their negotiators. Recent experience with a Brisa Cisneros who lied on the title being clean, and it turned out to be a salvage vehicle.

Date of experience: September 17, 2017
Florida
1 review
2 helpful votes
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Works Quite Well
September 18, 2017

I have bought and sold many time using the app. The only errors are human ones. Communication is key. Being polite even when someone doesn't appreciate what you have to sell pays off in less frustration and creates a positive future relationship for selling similar items. A very useful tool for selling jewelry, antiques, etc.

Date of experience: September 16, 2017

About the business

Snap, post, chat, and sell. letgo, the app that lets you buy and sell quickly and locally in the United States.


letgo.com
Founded in 2015
Naarden,, DE
+15