website thubmnail of letgo

letgoReviews 839

1.8
How would you rate letgo?
grey star
grey star
grey star
grey star
grey star

letgo Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily due to frequent reports of scams and unresponsive sellers. Users express frustration over the prevalence of non-serious buyers and automated responses that hinder genuine transactions. Concerns about safety and a lack of effective customer support are also prominent, with many customers feeling neglected when issues arise. Although some users have found success in selling through the platform, the overall sentiment leans heavily towards disappointment, suggesting a pressing need for improved oversight and customer service to enhance user experience and trust.

This summary is generated by AI, based on text from customer reviews

service
21
value
19
shipping
15
returns
15
quality
14
Michigan
1 review
4 helpful votes
Follow Jack H.
Unfollow Jack H.
Send Message
Share Review
Report Review

Bad policies
November 12, 2017

I wasted a lot of time creating adds on letgo. I have not sold a single item through letgo and they delete your adds without good reason. I created one add for a couch and one for a love seat - originally I worded them similarly and they deleted the couch add saying it was a duplicate. I then recreated the couch add being very careful to word it very different, they then deleted my loveseat add saying again it was a duplicate. T
This all happened while I was moving and had to sell things quickly - what a waste of time. Try Offerup, the app works much better and things actually sell on their site

Date of experience: November 12, 2017
Utah
1 review
4 helpful votes
Follow alex d.
Unfollow alex d.
Send Message
Share Review
Report Review

I post an item on this app try it out all i get is scammer texting me all day WTF what kind of app is this?

Date of experience: November 11, 2017
Virginia
2 reviews
3 helpful votes
Follow Maria S.
Unfollow Maria S.
Send Message
Share Review
Report Review

Hard to found something, most sellers are retailers, others never answers, never has price, bunch of junk

Date of experience: November 8, 2017
Texas
1 review
3 helpful votes
Follow Paul D.
Unfollow Paul D.
Send Message
Share Review
Report Review

I dislike this app, deal with 3 phones, when driving to the location to meet them, none of them showed up. After that, they gave either good excuses or silent.
Waste of my time and effort to drive there...

Date of experience: November 6, 2017
Florida
1 review
3 helpful votes
Follow Yolanda T.
Unfollow Yolanda T.
Send Message
Share Review
Report Review

Definitely Not Fake
November 2, 2017

I was not sure about this app. But took a chance and listed my apt. Size washer and dryer. The same day a man responded for information, we went back and forth with questions and answers. I was honest about the unit, the dryer did not working correctly. Within the hour the man pulled up in front of my home, cash in hand, loaded the unit on his pickup truck and we said goodbye. I dance around the house for a while, it felt great. I feel bad for your experience but if others want to try it, I am a witness! Letgo is not fake!

Date of experience: November 2, 2017
Florida
1 review
4 helpful votes
Follow Karen K.
Unfollow Karen K.
Send Message
Share Review
Report Review

I strongly dislike letgo
November 2, 2017

Why? You cant contact users via a cell phone. This is the worst feature ever. Who sits around with an app opened just waiting to get a response. If I am allowed to put my cell phone then the buyer can text me ASAP to buy my item. I literally hate this app. Also they have the quick click phases that makes it easy for buyers to click silly request such as is this item available I got this request as soon as I posted, within minutes... I hate this app..

Date of experience: November 2, 2017
Indiana
1 review
4 helpful votes
Follow Gregg P.
Unfollow Gregg P.
Send Message
Share Review
Report Review

Got ripped off! Current
November 1, 2017

This little punk named: Colin Sold me a coin slot machine that did not work he said it worked just fine. I will never buy anything off offer up without actually seeing at work. He was a real scum of the earth!. I guess I come from an old school where you trust people and doing business the proper way but this little punk needs his $#*! kicked!
G. P
Indianapolis Indiana

Date of experience: November 1, 2017
Virginia
1 review
1 helpful vote
Follow Mitch p.
Unfollow Mitch p.
Send Message
Share Review
Report Review

Buyer beware you will definitely come across a bunch of lowlifes on this website they will definitely rip you off if you do not adhere to all the rules of letgo for example do not send checks for as little as $15 they will rip you off careful of them sending you checks to cash for them and keep an extra 50 or $100 for yourself just send them the rest of the money that's an old scam but they used it on letgo again the website is really good for getting rid of stuff that's too big but still has some value left in it definitely worthwhile keep it local Cod don't trust anybody

Date of experience: October 30, 2017
Arizona
1 review
10 helpful votes
Follow Michael H.
Unfollow Michael H.
Send Message
Share Review
Report Review

Let go like other sites attracts some idiots. The kind of people who get kicks wasting other people's time. My way of dealing with anyone on Let go, CL, or any other freebie advertising site is as follows. First of all there is no magic formula for dealing with idiots who want to waste your time. I try to add as much info as possible in the item description. I always state my price is firm, no trades, no low ball offers. Of course some morons ignore the info and ask stupid questions regardless. For those people I generally delete the chat and block if possible. Again no magic wand can eliminate all the idiots. As for meeting with potential buyers. My advice is to greatly limit how much time you are willing to waste. Small items you should always pick a busy public place. Preferably one with cameras. I have a Walmart very close to my house and it is perfect for meeting people. If you have a shady buyer, it is a pretty good deterant when they are aware of heavy foot traffic and everything is on camera. Dont let yourself be talked into a different meet point. If the buyer really wants your stuff, they will find a way to get there. When I have a potential buyer. I always use my designated meeting spot. Your ideal spot should be 3 to 5 minutes from home. I give the buyer 5 minutes extra time to show up and then I'm gone. This limits my wasted time to 10 minutes or less and virtually zero drive time and wasted gas. I'm aware that some sellers may be tight on funds and there for think they need to accommodate the buyers wishes on location. Trying to be the nice seller who meets halfway or even takes the item to the buyer is going to result in massive time wastage at best, and serious problems at worst. Remember just because the buyer said they will meet you. Your deal isnt done until you have captured your full funds. They may no show you. They may make you drive out of your way and then low ball you figuring you will bend to make the sale. Not worth it in my eyes. Your dealing with strangers, flakes, lowballers, etc. Limit your loss of time from flakes and you will keep your sanity. Good luck.

Date of experience: October 30, 2017
Canada
1 review
7 helpful votes
Follow Turbo C.
Unfollow Turbo C.
Send Message
Share Review
Report Review

The app is great, it's just most sellers not putting detail, price too high, and they expect results. Some sellers just not responding.
Buyers ask questions and when seller respond they don't reply. Some said they will come and never show up. Some trust no one, some never give phone #. I always give phone # to show sincerity. I once drove 1 1/2 hours and the seller wasn't home, It's not the app, it's the people using it!

Date of experience: October 29, 2017
Louisiana
1 review
5 helpful votes
Follow Steven R.
Unfollow Steven R.
Send Message
Share Review
Report Review

I have listed several items and never got a responce until i complained then all i get it item still available. When i reply yes i never hear from them again. Plus one person thought i was in stocton when im in yuba city never heard from her again i really dont think this is real just a way to get info from people.

Date of experience: October 29, 2017
New York
1 review
6 helpful votes
Follow John L.
Unfollow John L.
Send Message
Share Review
Report Review

Horrible app
October 29, 2017

The worst app I have ever used. Constantly getting message I am interested and never hear from person again. Most posters gave no idea how to use app. They just take a picture and expect app to tell what it is.

Date of experience: October 29, 2017
Oregon
1 review
5 helpful votes
Follow Wyatt P.
Unfollow Wyatt P.
Send Message
Share Review
Report Review

Delete letgo
October 27, 2017

Every single time I ask if its available or if I can still buy, the person will either mark it for sale right away or never respond. If im selling however, people will ask for me to drop my prices to ridiculously low prices, ask if they can have it for free or want to trade something like a $#*!ing pokemon card for an Xbox! Its crazy. The worst part is how it seems almost everyone says they will meet up but when they are supposed to, they never do and then never reply. Poole are trying to wast e your time.

Date of experience: October 27, 2017
Tonya W.
California
1 review
4 helpful votes
Follow Tonya W.
Unfollow Tonya W.
Send Message
Share Review
Report Review

Let go of Letgo
October 25, 2017

I can list the things for sale but never are able to reply to any of the emails regarding the item, I don't see any comments or interest in said items, on my iphone or ipad or computer.

Date of experience: October 25, 2017
Colorado
2 reviews
5 helpful votes
Follow Christopher B.
Unfollow Christopher B.
Send Message
Share Review
Report Review

I've tried listing stuff on letgo, including a jacket I don't wear anymore, NFL apparel because I'm not a football fan, and my WWE necklaces. Here's the problem with letgo: People take forever and a day to respond or they don't respond at all, or they just waste your time. I'm using letgo to sell my stuff that I no longer want, not to play games with people and having my time wasted.

My advice is to sell your stuff on eBay or Craigslist. Letgo you should avoid like the plague.

Date of experience: October 24, 2017
Illinois
1 review
2 helpful votes
Follow Kristen J.
Unfollow Kristen J.
Send Message
Share Review
Report Review

Thrifting from home!
October 24, 2017

I absolutely love this site. Just like craigslist or any other site you get out of it what you put into it. I find products I meet the folks I pay I pick up simple.

Date of experience: October 24, 2017
Arizona
1 review
5 helpful votes
Follow Nebi v.
Unfollow Nebi v.
Send Message
Share Review
Report Review

People trying to buy when they are trying to sell is just $#*!ed I put brand new gray Jordan's someone wanted to buy so I took offer and I went to meet as soon as I met up and they looked at the shoes she said Oh I thought they were white when they look Gray on the picture it is ridiculous it's a joke I drove all the way to meet and that's what happens I think they were trying to do a jack move on me but I would have caught a case for beating her up for trying to steal from me she even met me by freeway sketchy right be careful on that parasite app it will attract pest

Date of experience: October 21, 2017
Virginia
1 review
5 helpful votes
Follow Christian C.
Unfollow Christian C.
Send Message
Share Review
Report Review

Worst selling site ever
October 19, 2017

Might as well put garbage in here cause people want everything for free or wanna haggle all prices. Ive posted items that are worth 500 or better at half price and people have the nerve to offer half of half. Next time Ill post my trash or just stop using this site period.

Date of experience: October 19, 2017
Canada
1 review
2 helpful votes
Follow Mira J.
Unfollow Mira J.
Send Message
Share Review
Report Review

Last week i am not allowed anymore to post and get messages on Letgo! Ridiculous, i believe everyone is facing the same issue. Look for another app!

Date of experience: October 19, 2017
Florida
1 review
4 helpful votes
Follow Lydia Z.
Unfollow Lydia Z.
Send Message
Share Review
Report Review

Omg where to start. This site, at least in my case attracts criminals and manipulators worse than Craigslist.

Date of experience: October 18, 2017

About the business

Snap, post, chat, and sell. letgo, the app that lets you buy and sell quickly and locally in the United States.


letgo.com
Founded in 2015
Naarden,, DE
+15