LensablReviews 6,236

This was a mistake. I wear glasses and thought it would be convenient to send in my prescription to get the lenses done online.

I thought how complicated can this be. Well, after after paying online with a credit card, a box comes in the mail and you return it with your frames. Mistake number one, these were a brand new pair of $600.00 Philip Starck frames. Included, in the same box were a good pair of rx reading glasses. They were to get the rx off the lenses for the new bifocal lenses for the new frame. They also get a measurement of your pupil distance and segment height from photos you can email holding a credit card up to your face. All good and I thought easy enough.

Well, two weeks later I received the frames back and was mortified my brand new frames returned to me severely scratched up. Not only that, but they discarded the lenses from my perfectly good reading glasses. I emailed them right away and they said they would replace the frames. They wanted me to return the frames, but I refused. I demanded they send me the new frames as I no longer trust their technical competency, as they could not even mount lenses into a frame without damaging the frame. I would get the lenses mounted at my regular optometrist. If not enough, the lenses they made are completely useless. The spacing for the pupillary distance and segment height are all wrong, as confirmed by my optometrist.

I asked what are they going to do about the reading lenses they so carelessly discarded. The reply was we never keep customer lenses after working on them. Noting it is clearly marked on their return boxes. This idiot was emailing back and forth with me for two weeks and didn't bother to warn me.

It's been two months and clearly they have no intention of honoring their word, not surprising at all. I've sent a demand letter and will persue them in court. Will post pictures and the ruling as it develops.

Do not do business with this company! They promised a 2 week turnaround and 5 weeks later I still have no glasses. They claim my lenses have been sent back 3 times because they failed their quality control, but this seems to be a common problem based on the recent bad reviews. Aslo the lens price is double what others charge. Their website is a nightmare it doesn't update, it's impossible to edit prescriptions. There is nothing good I can say about this company. They have refused to cancel my order despite promising me my glasses would ship 3 times. I need my glasses for my work and have been forced to buy a new pair due to their delay. Don't waste your time or money.