Lensabl

Took a little longer than expected to come back considering it was one state over but very happy with the results for my child.

I ordered lenses replacement for my sunglass frame.
The first service took about 10 business days.
After receiving the product, I realized the tint color is lighter brown (my order was darkest gray), which I ended up with sending back for re-do.
The second round took about 11 business days.
The new lenses have similar light brown color, which I did not observe significant difference from the initial order.
Pro:
• Easy to fill the order.
• Response from the customer service was relatively timely.

Cons:
• Processing time is slower than expected.
• QC failure delayed the product delivery.
• It took a week for them to inspect the lenses and decided to do re-do.
• Tint color in order form is misleading. The Gray tint color is more lighter reddish brown in person.

I would like to suggest changing the order form and add picture of actual lenses.
I also would like to see accurate order status.

Hopefully, I wish the Lensabl to come up with more competitive service over the similar online service provider.

The processing time was speedy and the process for sending in your frames was pretty easy. It's awesome that they send you a prepaid box. My only complaint is that there is no in depth info regarding the color/polarization of replacement lenses. If I had had more info, I would have ordered a different lens color as I'm not happy with the brown. It is very brown, almost amber. When you click "shop lenses" you'd expect there would be a description with maybe images of the different lens types, colors, coatings, and polarizations before beginning the order process. But instead you have to make the decision during ordering with little to no information. So I chose brown because my previous lenses were brown. But when I received them the new lenses are way more brown than my original lenses. It would have been nice to have a "match color to current lense" option or something like that. However, I understand that I chose the color and that's not Lensabl's fault so aside from that I would definitely recommend them!

Well, I was excited that the new Bose Tenor sound sunglasses could now be purchased directly w your prescription lenses to order. But I learned quickly after when you do, the Bose website takes you to this third party Lensabl site (that looks very similar to the Bose webpage) so you can supply your and upload your personal prescription. The website claims your order will "six business days" once it "arrives" at their lab. Be aware! This is completely false! Your order will take up to 6 weeks! But they won't tell you that! Oh, and btw, once your order "arrives" at the lab, it's no longer able to cancel the order! You are now stuck waiting and waiting and waiting while your order still says will ship to you in "6 business days". I contacted customer care via email bc there is no phone number and they won't give you one even I after I requests to speak with a representative, and they kept saying to me that there was a problem w my
Lenses after their "quality inspection" and they had not passed and needed to be remade. This happened three times a my order (hmmmmmm big red flag there too!). Anyway, I called Bose and spoke to them only to learn that once you click that button on their webpage to have your new Bose glasses w a prescription lenses Bose has nothing to do with your order and they can't help you at all (the order number you get is not even a Bose web order number they can track). I will not buy from or recommend anyone order from Lensabl due to this horrible experience and customer journey I had to go through over the seven weeks just to get my over $500 order.

Easy to order, could have used a better model of myself virtually wearing the frames. I saw on other sights I could move my head around wearing the frames and that really drove my frames decision.

I was super excited to get the lenses from Lensabl when my glasses broke and purchased new ones.

I got mine back after maybe 2-3 weeks, but was very disappointed to find my left lens came without any prescription. I had to send them back for a redo, and waited another two weeks to finally receive them back. First of all, my original lens were no where to be found. But secondly, I was mostly disappointed with the redo lens. Both my eyes were -4.50, so the lens should be same or similar, but the redo lens was cut way too deep with a sharper angle, which was noticeable when I looked in the mirror.

The customer service was helpful about sending in the redo, but not sympathetic when I told him if I can get my glasses as soon as I can because my old glasses were broken (and also it was their mistake in the first place). He just never responded, nor updated me on the status when I emailed him about the status. I could not follow up or track my redo online because it never showed. I understood about the longer wait time considering what's happening with COVID, but I just wish he updated me with the status. The mail just showed up one day, and good thing I was at work to receive the mail, otherwise I would have to wait another week.

The overall experience was disappointing. I would recommend to friends and family because of its price point and my right lens look great, but I would share my experience and not to expect too much from Lensabl.