Lensabl

I recently sent LensAbl 8 pairs of glasses that needed two different types of prescription lenses (distance for me and progressives for my spouse). Some of the frames were new and some of them were older. I accidentally ordered an extra set online but couldn't change the order, so I contacted LensAbl via email and someone got back to me right away and corrected the order once they got the frames. They also contacted me about a pair of frames that needed new nose pads, and they were able to replace those for me without any issues. I received all 8 pairs of the glasses about a month from the time I ordered them. I didn't expect them so soon because of the holiday, and because delivery services were busy, many of them allocated for delivery of vaccines. But they arrived in great time, and every single pair turned out perfect. I started using LensAbl because their prices and products are so great compared to regular optometrist shops. For everything I purchased and had done, I saved about three thousand dollars, so LensAbl is Awesome!

Good marketing material, but bringing that to life was impossible. Poor response time, slow time in responding to emails, and no one ever answered the phone. Let's talk about the job on the frames. TODAY I can't even see out of the glasses. I PAIDED FOR A $#*!TY INCOMPLETE JOB. Everytime i SEE ONE OF YOU ADS I WILL SMEAR YOUR NAME AND ENCOURAGE EVERYONE I CAN TO NOT DEAL WITH YOU
And...I nerve of you to send this correspondance this far after a Sale; idiot

First time customer, and really satisfied. Just started needing reading glasses and bought a new pair of frames with the hopes of getting new lenses fitted at a reasonable cost without having to go into a store. Found lensabl though a quick search but was hesitant to pull the trigger given some prior customer concerns around turnaround time. Well, it took about 3 weeks start to finish, which is pretty quick considering I placed my order before Christmas and I also chose to have lensabl ship me a box. If I wasn't so lazy, I could have cut out almost a week by printing out a ship free label from lensabl and dropping my frames into the mail myself. Add another week or so of shipping back to lensabl, and then another week to fulfill my order and get it back to me. I was surprised to see my frames in my mailbox considering they received the frames Christmas Eve and managed to turn them around and get them to me by the time I returned to work after New Years.

The workmanship is first rate and I've had no problems with the lens fit, quality of lenses, execution of the prescription itself, or any noticeable issue with the frames. They even returned the original sunglass lenses in case I wanted to go back to shades in the future. And price was very competitive vs. other online options and MUCH less expensive than local brick & mortar establishments. I plan on coming back again and already told a bunch of my friends to give it a shot. Thanks!

Everything was good, except for a hitch in the road. I have used Lensabl before, and was very pleased with the product, so I decided to purchase another set of lenses for my new frames. Moments after I made the order, I realized that the address was incorrect, so I sent a message to customer service to update my address. Customer service confirmed that my address was updated. Weeks went by, and I checked up on the order, only to find that the mailer box was sent to my old address. I messaged customer service about this and they wanted to charge me more money for a new box to be sent out, when it was really their error. It wasn't a lot of money, but the principle of customer service had been acknowledged, and left me a little upset as to why there was a delay in the box. Other than that, I mailed out my frames and received them with lenses to specification. I am happy with the overall product but hope that customer service can improve and have the capacity to do something simple like update an address way before shipping ever takes place.

I ordered lenses as they were partnered with Stoggles PPE eyewear but due to the need for a script, I used the company Lensabl as that is who Stoggles had agreement with. The product arrived on 12/30/20'to Lensabl and I received them yesterday on 3/1/21! I emailed 3x and in 3rd email was a message that said " **PLEASE NOTE: Sending in multiple emails will delay our response time further** I emailed 3 x from Dec to March after initially being told my 2 pairs would ship in about 10 days. The order sat in what they called production for months. With that said, when the package arrived the lenses were fine and packaged nicely. I gave 3 stars for that but I wouldn't give higher due to the email statement and disappointing delivery.

Ordering the lenses online was simple but that is the only positive part of the experience. I ordered the Shamir thin lenses, not because i have a particularly strong Rx but to keep the lenses thin and consistent with the lenses in existing frames- which had to be replaced due to a scratch in the middle of one of the lenses.

Along the way, Lensable lost my frames- thankfully I had taken pictures of them before sending them to Lensable so they were finally able to locate them, otherwise who knows how disastrous this experience would have been.

It took 6 weeks to receive my glasses and when i finally did get them, the lenses are as thick as Coke bottles... on rimless frames no less... NOT a good look. Also screws attaching the lenses to the frames extending well out of the back of the lenses towards the face. I am now dealing once again with online customer service, which can only be done only... also a be negative, to return the lenses and issue a credit.

This has been an all around frustrating experience.

Overall the only place for prescription lenses for Bose that is officially recognized by Bose. But pricing and a very long timeframe are a bit of a downer.