Overview
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Received my new glasses 2 months after I mailed them to Lensabl. The very expensive wire frames broke with a loose screw and the lens fell out. This happened within 1 weeks of receive the lens.
The whole process was smooth and easy. Took a little longer than I thought and cost a bit more, but I am very happy with my prescription sunglasses from Lensabl. Quality is great. Would order again!
Ordered lenses on April 12th from Lensabl based on the partnership with Razer. I ordered Trivex Crizal lenses (about $235 with the 15% discount) as I wanted great optical clarity while working from home on a computer 10+ hours per day. I paid extra for for UPS next day shipping. The glasses arrived April 13th at the lab.
Sent the Razer Anzu frames in the original case I bought through Razer.com. The lenses did not pass quality inspection multiple times and I finally received them May 7th. The original Razer case is gone. Instead, they gave me one of the "lensabl" cases that doesn't fit the glasses correctly. Sent a customer service ticket immediately and haven't heard back about a day later.
It was ok. Communication & making contact was not as convenient as I expected. My glasses over all seem alright but after more than A couple of months, I am still having trouble adjusting to them.
If you are expecting your glasses in a timely fashion, forget it. There is a huge lack of communication and follow up. You can not even speak to a live person! I won't be ordering again.
I have bad eye site. Always have. Wanted to save money by shopping online. Lensabl was the only place able to make lenses so my eyeballs can see. Thank you for being better than the competition.
Didn't get glasses that can be seen out of and they tried 3-4 times before they even sent to me well over a month and a half. Asked for refund said don't give refunds. DO NOT USE THIS COMPANY! WASTE OF MONEY
Lensabl was able to put new lenses into my existing frames, and even tightened up the legs on my glasses. There was a delay in the process but they let me know immediately. 10/10 would recommend.
Had a pair of designer frames my twin sister gave me but couldn't get used to the bifocals. Hadn't been able to find someone to make new lens for frames that weren't their own until I saw a Groupon for Lensabl. As soon as I got my new prescription, I sent it with my frames and photo measurements to Lensabl. The process was relatively simple, and I was able to get a box from the company to send my glasses in. With my groupon, the cost was very reasonable, and I received my glasses back with progressive lenses in 3 weeks with a very nice case and lens cleaner kit included. I'm very happy with them including the fit and would be quick to recommend Lensabl to my family and friends.
It was easy to make the order but the turn around time is a little long.
Had old pair of 20 year old rimless Kawasaki glasses converted to new Rx sunglasses. Process worked well, yet a little slow in fulfillment. Good price. Glasses look great.
I just ordered my second pair of prescription glasses, these were Sunglasses. They fit perfectly, correct prescription and wonderful customer service. I WILL be back for more! Thank you.
This is a great service for a quick turnaround if you ever break, scratch or need to get your lens fixed. Keep your frames and change the lenses. Pronto!
Fast turn-around from sending in to delivery (about three weeks). However, the lens arrived without the requested edge polish. Return procedure unclear -- had to settle for a general-comment email.
Wanting to save resources and reuse my old glasses that were still in good shape I turned to Lensabl. I was not disappointed with neither the quality or service.
I sent the same prescription that I'm wearing now but the left lens in my new glasses is not strong enough. Cannot see the 20/20 line clearly. Please help.
Got my favorite frames back today with lensabl lenses. The lenses are way beyond what I expected. These are worth every penny spent. Thanks again for a quality product.
Unclear directions resulted in glasses I can't use. It would take too much time to explain what happened. What I will say is the suggested resolution was not adequate.
Got my contacts prescription reviewed and sent to my door in about three days; super quick shipping and exactly what I needed. Prices here were better than other websites.
I am still awaiting the delivery of a second pair of glasses - this is now a 2nd redo and the 3rd overall attempt to get this right. This process started in mid February and it is now April 8th. I cannot imagine why I would recommend Lensabl to anyone.
Upgrade your vision today at lensabl.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members