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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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It was very good. I will purchase again.
Process is easy. Product looks great.
Most of all, the price is really reasonable.
Everything went well and very smooth. Will recommend to colleagues and friends
The service fee ( half the price of the order) is bullish**. And every box has that service fee.
I guess it's time to get eye surgery.
Been with this company for years and have always been pleased with the service, lens, and great rebate offers. Highly recommend!
Website order was easy to fill out. Contacts recieveved with correct blue and green tint on LH and RH Contacts. I am pleased with new contact prescription vision. Thanks.
Received the contacts in a reasonable amount of time. I like the follow-up email asking if I received the delivery.
My previous order was on file so it was simple to reorder. Thank you!
Ordering on the website was fast and easy, also allowed me to scan my RX. That is a big plus! Received my contacts right on time, thank you Lens.com!
Product arrived sooner than expected, except would of thought sent in glass vial with solution
Went and got contact prescription at my local eye doctors.Searched internet to find best price for my recommended brand. Hands down Lens.com was the best deal out there and easy to navigate order on computer. Order came a day early and all is good..
The lenses are very good but your shipping and processing costs add too much overall.
Experience was excellent. The experience from order to delivery was excellent.
Thank you! Not my first, nor my last order with you.
Pleasure
Fair prices and delivery was received in mail room with no damage to box
Shipping is fast and the perscryis kept on file for fast renewals. I greatly appreciate the follow up as well. I'll keep using Lens.com!
Sara Nelson
Chaska MN
I like dealing with your company! I think it's very easy to order and upload my prescription information.
Sara Nelson
The website is easy to work with. Good customer service. Usually my go to for contacts.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members