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Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Lens.com made the re-ordering of my contacts easy, and the delivery was within 2 weeks of order date.
The lens(s) was sent to me in a flat lens case with no fluid. Unlike traditional hard contact lens, RGP lens should always be in a suspension fluid of some type. I'm questioning Lens.com expertise with RGP lens
After several attempts I was finally able to get a replacement order, for a box I lost, shipped without the participation of my eye doctor.
Somehow, I remember paying less per lens last time. I guess I'll have to review my options next time I need lenses. Service was great otherwise.
Things went smoothly. I was a bit surprised by the shipping fee. First Class USPS would be much cheaper. I suggest including the shipping fee in the price as I was taken aback and almost sought an alternate supplier.
Good price fast shipping very satisfied *****************
I was able to find the brand I needed, uploaded an updated prescription, and my order go to me in less than a week.
I had to place my order twice. I never received confirmation from first order so I called back and was told there was no reorder?
Bought these since i became really blind no other choice but works always
I have always had a great experience with Lens.com. The price and quality of the product it very competitive.
Fast and accurate service at a reasonable price. Excellent quality.
The only reason you should order from this company is if you prefer to have your money stolen from you without receiving what you actually ordered. To give you a back-story, I spent nearly $400 to order multiple 6-pack boxes of MONTHLY lenses, and to my surprise, was sent 6 tiny two-pack boxes of DAILY contact lenses, enough to last me less than two weeks. What surprised me even more was that one of the boxes was tampered with and contaminated with some residue present in the lens container, which is a violation of the FDA and Federal Trade Commission regulation that contact lenses have.
I immediately e-mailed their customer service department, and didn't hear a response back for about ONE WEEK. In my e-mail, I asked why I had received daily lenses instead of monthly lenses and also brought up their contaminated product. They only offered to give me $20 for the contaminated product, and did not refund me for the incorrect products that were sent to me. I then voided the payment with my bank to get my proper refund, but they reversed this attempt by claiming that I had started to use the contact lenses that they had sent to me, when I had no choice to since I had ran out and did not expect to be sent a product different from what I ordered.
Despite trying to escalate this concern to management, it took them almost three months to get back to me regarding my concern. This is when they decided to also mention that the product actually was a monthly lens (written in the tiniest print in the back of the package), even though it had "DAILY" written in all caps in the front and back of the packaging.
It's fair to say that I will be calling the FDA regarding their contaminated product and also strongly recommend against ordering from this company given my disappointing experience. You are better off taking your money and ordering from any other contact lens supplier who actually makes an effort to ensure that their customer is satisfied. I'm sorry to have wasted three months with a sub-par and unsatisfying company known as Lens.com.
I would give them negative 10 stars if I could.
Quick and easy delivery!, Great prices! Will be my go to for contact's from now on!
I only received part of my order originally, and Lens.com took care it quickly.
The left eye contacts slides around a bit more than the right, which is a bit uncomfortable.
It arrived on time and in perfect condition. I recommend this company for their punctuality and efficiency.
Finding my specific prescription lens for a
Astigmatism was confusing for my lens brand, and I ended up ordering the wrong one. But I'm happy Representatives kept reaching out to me to fix the problem and have the correct lens shipped out to me. The only thing was that when the order was placed for the correct lens, I didn't get the rebate anymore. Bummer but I still saved through this service.
Customer service was extremely helpful in updating my prescription and answering my questions. Plus, my order arrived quicker than promised. I highly recommend Lens.com.
The ordering and receiving was smooth. However, $90 for one box of contacts is ridiculous.
Received in a Timely Manner. Usually a delay in shipping and was pleased to receive them in a timely manner. Thank You.
I had never bought anything from them before. They had the best price and quick turnaround! I am a repeat customer now!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members