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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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I don't like the rebate it doesn't always work. It would be best if you gave a discount right away
Easy to order and had fast delivery! I had almost given up ordering online, but Lens.com saved me.
Friendly, courteous and fast service. The best place to buy contacts.
Great price and very easy to order
My contacts got to my house in less than a week, which is so convenient! The price is much cheaper compared to other companies for the same brand of contacts, I will definitely be ordering again
I usually order from Costco but with yearly having to get a contact exam, it gets expensive so I was looking for a deal with my prescription Lens.com was better priced than any of them especially for 24 pk!
Order processed, shipped and received with one week. Absolutely the best service I've ever received!
Although lens.com's return policy is not as generous as 1-800-contact's, if you know what you need and are confident you won't be returning anything, lens.com's prices are unbeatable. Quick, easy, and inexpensive way to buy contacts.
The site was easy to navigate and easy reordering my lens for my son. I will continue to reorder as long as he need extra pair.
The ordering experience was satisfactory, but you have to order more than you need to get a rebate, and whoever delivered my package left my box downstairs on the ground under the stairwell instead of on the second floor in front of my door.
I received my order really fast. Easy ordering. Would recommend to a friend
Best and quick experience... great service
Best and quick experience... great service
Best and quick experience... great service
Contacts were damaged and customer service was prompt and helpful to replace
Beware that Lens.com hides the true purchase price in added fees that nearly double the advertised price. The true price is not visible until checkout time.
I'm a new customer. The customer service is very attentive and understanding. Thanks
Lens.com made the re-ordering of my contacts easy, and the delivery was within 2 weeks of order date.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members