On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Love the service contacts arrive fast on time no hassle just a amazing business an satisfying service
When shopping online the final amount was almost twice as first quoted without explanation. I called and discovered there is a $32.00 "service fee". Because of this I will not use this company in the future.
After 3 people and about one hour + I finally got what I wanted and that was for them to replace the lens. Sounds easy,,,, not so much. I didn't want just a credit. It took way to much trouble for them to finally just replace it. Not sure if I would deal with them again.
Easy to order online. Site is accessible and user friendly. I would only suggest a follow up email on anticipated delivery date
Reordering my contacts was very easy and the site guides you through it with simple directions
Ordered contacts quickly and easily. Great price and fast shipment
The blue tint I ordered is so light, it's almost a clear lens could be more blue
The shopping experience with lens.com has been easy and rewarding. Only issue I have with the lenses is that I don't believe my doctor gave me the correct RX and I don't think I can return the lenses now that I have opened them.
Was easy ordering but I didn't receive the voucher for the discount and I didn't get an email letting me know they were shipped but so far they are working great.
The service rep was exceptional. High praise from me. Give him a raise.
The price was great, and shipping was prompt! Definitely happy with my order.
Fast courteous service! I am going to order more lenses asap
The online ordering was simple and quick. The delivery was prompt.
Received contacts on time. Great, easy, re-ordering process.
Simple website to use and easy to order contacts
It was super easy uploading my rx. I received email notifications about my order. I got my contacts in days. I got my normal brand for half the price I usually pay. I will be ordering from Lens.com again.
Great experience so far and great value for the price! Thank you!
Contacts themselves seem fine but almost damaged. Box is pretty roughed up
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members